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Gartner: Top Supply Chain Organizations Use AI To Optimize Processes

Top performing supply chain organizations are investing in artificial intelligence and machine learning (AI/ML) to optimize their processes at more than twice the rate of low performing peers, according to a survey by Gartner, Inc. The survey also revealed that the best supply chain organizations are using productivity, rather than efficiency or cost savings, as their key focus to sustain business momentum over the next three years.

Gartner surveyed 818 supply chain practitioners across geography and industry from August through October 2023 to understand how the supply chain is adapting to changes in economic values, fostering sustainable growth, harnessing digital assets’ potential to enhance productivity, and revitalizing the workforce and network of people.

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