Stephanie_Richardson
Quantexa TeamJoined 3 years ago
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Quantexa Support Channels
There are a range of support channels available to developers using Quantexa technology, each with their own specific uses. It's important to use the appropriate channel to ensure you get the best support as quickly as possible. 💬 Quantexa Community The Quantexa Platform Support Topic is a private Community channel dedicated to Quantexa developers to help with Quantexa Solution development. This is the best channel for access to Community support networks as it is used by wider Quantexa teams and users. It is a continually-growing knowledge base resource. Intended use: Non-urgent Customer queries Asking non-sensitive questions General help on a topic that is not covered in the documentation Searching for known previously encountered issues in previous posts Queries on errors, explanation of log messages, best practices Requesting advice on debugging approaches Request new Product features For other support queries (not related to developer support) please leverage our other Community Topics e.g. Getting Started or if you have a question related to an industry use case, why not check out our User Groups? Access: URL: Quantexa Platform Support Login or register with your corporate email address to access the Quantexa community 📝Note: If you have registered for the Quantexa Community you'll also be able to access the Documentation Site. 🔌 Product Support (Post Go-Live) Quantexa Service Desk Portal Tracking of all service desk tickets and incidents. Responses based on service level agreements (SLAs). 24/7 Telephone Support for severity 1 and 2 incidents covering 7 geographical local helpdesk numbers. Countries & Support Phone Numbers (only available to those with live projects) Australia: 1800024721 Canada: 18665430596 India (Calls to the Indian number need to be made from a local Indian handset that also has the ability to make international calls): 0008000502021 Malaysia: 1800810964 Singapore: 8001205119 UK and Europe: 03301595273 USA: 18447409220 Quantexa Support is available to all clients with a live solution in production and is intended for: Reporting any product-related production incidents that need vendor support Core Quantexa Platform issues and break-fix support Tracking of all support tickets and sharing logs (redacting any sensitive data) Raising service requests e.g. requesting release files or advising if a version upgrade Access: The client and their support team members need to be onboarded as part of going live (by PM) by raising a request in the QS portalExplore the New Search Demo 🔎
Our enhanced Search functionality (aka "Search 2") is here as of version 2.7.7! With a redesigned, entity-focused UI, faster setup, and better performance, it’s built to make using Search better than ever. 💬 We want your feedback! Explore the full release details in the New & Improved Search Functionality release announcement Check out the New Search Demo on the Product Demos page 🔒member exclusive Go to the Search tile under the General Availability tab in the Product Roadmap & Ideas Portal to share your feedback 🔒member exclusive Try out the demo now and see how the new and improved Search can enhance your Quantexa experience.Product Roadmap & Ideas Portal
The Product Roadmap & Ideas Portal is where you can share feedback and influence the future of the Quantexa Platform. This unified portal allows you to view the upcoming features and updates we’re working on, vote on what’s important to you, and submit new ideas if something important to you is missing from the roadmap. By using this portal, you’ll have direct visibility into the direction of Quantexa and the chance to shape its evolution with your input. How Do I Use the Product Roadmap & Ideas Portal? Explore Roadmap Initiatives The portal showcases a range of initiatives—features and improvements—that our team is currently working on or planning. Each initiative is organized in a clear, easy-to-navigate layout. Provide Feedback on Initiatives You can share your thoughts on each initiative by rating its importance to you. Your feedback can help us understand how features impact your use of the platform. Important / Critical: Let us know which features are most essential to your work or business. Nice-to-Have: Share any features that would be useful but aren’t a top priority for you. Providing as much detail as possible in your feedback helps us make informed decisions. Feel free to include specific examples or use cases where the feature would be useful. Submit a New Idea If you don’t see a feature or initiative that fits your needs, you can submit a new idea directly through the portal. When submitting an idea, you'll be prompted to include: Summary / Title: A brief description of your idea. Business Area / Problem Domain: The business process this idea relates to. Product Area: Which part of the Quantexa Platform the idea addresses. Detailed Information: A clear explanation of your idea, including background or context. A helpful way to frame your idea is: “When [activity], I want to [action], so that [desired outcome].” Importance: How critical is this feature to your needs? How Does the Product Team Review Feedback and Ideas? Once feedback or a new idea is submitted, the Product Team reviews it to see if it aligns with our upcoming plans. Here’s what happens: Roadmap Feedback: If your feedback is related to an existing initiative on the roadmap, we’ll consider it and keep you updated on any progress. You may also be invited to participate in sessions related to your feedback through our User Research Panel. New Idea Submission: If your idea isn’t part of the current roadmap, the Product Team will assess its potential and decide whether to add it to future plans. You will receive notifications about any changes or updates to the ideas or initiatives you’ve provided feedback on, so you can stay informed on the progress of your suggestions. How to Stay Engaged Subscribe to the Product Roadmap & Ideas Portal page: To receive email or Community inbox notifications when there are updates on the roadmap.How to Submit a Product Idea to Quantexa💡
Submit a product idea through the Product Roadmap & Ideas Portal As a member of the Quantexa Community you can visit the Product Roadmap & Ideas Portal to: Get a first hand look at the features our team is working on and have the opportunity to contribute directly to our roadmap. 🗺️ Explore the features & initiatives our Product Team is considering, working on, or has already launched. 🗳️ Vote on initiatives to let us know which are critical, important, nice-to-have, or not important to your projects. 💬 Comment to share your insights on existing initiatives. If you have an idea not related to any of the initiatives on the roadmap, you can submit a new idea which will be reviewed, and if selected, will be added to the related area on the roadmap. NEW: Product Roadmap & Ideas Portal - Quantexa Community Explore the Quantexa Platform roadmap and share feedback on the features that matter most to you.🤝Quantexa Community Conditions of Use🤝
When you use the Quantexa Community, you join a community of people from all over the world. This community has been created so that you can exchange ideas, converse and meet other Quantexa users. This is your community. Help us to keep it safe, friendly, fun and helpful. By joining the Quantexa community you agree to receive occasional emails from the Community team to keep you in the loop - you can unsubscribe to these from the notification settings within your profile. Rules of Engagement Do not post material that is confidential to you, your organisation or to a third party (please see the 'Sensitive content' section below for further details). Be polite and respectful in your posts and in your replies to other people. Keep conversation threads on track and constructive. Cite the source of anything you post or upload if it isn't your own original content. SPAM or misinformation will not be tolerated (please see the 'Misinformation' section below for further details). If you see content that you think violates these guidelines, follow the guidelines below to submit it for review by our Community team: How to flag inappropriate content. Click into a post you want to report Click the gear icon at the top right just under the navigation bar Select "Report" from the dropdown menu Give a brief description as to why you believe this post is inappropriate Click the "Report" button Flagging a Community post will notify the Community team, it’s not automatically taken down. Reported content is reviewed according to the community guidelines. Please provide a rationale for why you think the post is inappropriate. Only content which violates these Community guidelines will be moved. ℹ️ When a Community post has been 'flagged' it will remain on the Community site until the Community team has reviewed it. Sensitive content We hope to protect all Quantexa users. That's why we have rules around what's allowed on Quantexa Community and what to do if you see content that doesn't follow these policies. ℹ️ Failure to follow the security rules described below can potentially compromise sensitive data. Please only refer to your organisation if you have permission to do so. Do not publish personal data or sensitive technical information. Do not copy and paste product source code. Do not screenshot or share private and/or sensitive content. As this is a professional community, we recommend using your real name as your username so people know who you are. Misinformation Certain types of misleading or deceptive content with serious risk of harm are not allowed on Quantexa Community. This includes certain types of misinformation: if a post is flagged as misleading, we reserve the right to remove it. Please note all views on the Quantexa Community are posted by individuals and do not necessarily represent the views of Quantexa. ⚠️ Please take these rules seriously. Quantexa reserves the right, at its sole discretion and without any obligation to do so, to review and remove user-created services and content at will and without notice, as well as delete content and accounts. Quantexa reserves the right, at its sole discretion, to permanently ban participants or terminate access to the Community.📈 Getting the most out of the Quantexa Community 📈
📌 Start with the Welcome Post - full of information on how to get started. 🎯 Sign up for a Community Tour - discover all our best features. 👍 Use Reactions - Show appreciation or agreement by liking others' comments & posts. It's a quick, easy way to engage. 📣 Mention Others - Want someone to see your message? Just type @username and they’ll get an email notification. 🔔Update your notification preferences. You’ll receive a notification if someone mentions you or posts to a discussion that you’ve bookmarked. You can set notifications from the Edit Profile page. 🏆 Check out what’s going on with other Community members on the Points, Badges & Leaderboard page. ℹ️Looking for how to get the most out of support? Visit our Quantexa Support Guide.How to Format a Post
Formatting your post can help ensure someone gets back to you quickly. How to add a code snippet: To the left hand side of the text box you will see a paragraph editor button Click this and several options will appear including a “ icon. Click the “ icon and three more options will appear Click ‘ Code Block’ and a code block will appear How to make the font bold/ italic or strikethrough: Highlight the text you want to edit, once highlighted an editor bubble will come up with different options. You can then click on the formatting option that is best suited for your text. Inserting bullet points: To the left hand side of the text box you will see a little paragraph editor button. Click the bullet point icon and select bulleted list or ordered list for numbered points. Note: Press enter to create a new point. Editing headings: To the left-hand side of the text box you will see a little paragraph editor button. Select the H2 icon and then select which heading you want to use. H2 is the largest font H5 is the smallest For more tips on writing clear posts, such as support queries, check out our guide on how to Maximize Value from Community Support.How to Give Community Feedback
The Quantexa Community was created for you to discover, learn, connect, and innovate and we want to ensure that you’re always getting the most out of our Community. To help us achieve this, we’ve created two feedback channels: #1: Community Survey The Community Survey is online and takes around 5 minutes to complete. You will be asked questions around your experience on the Community and there is a chance to leave feedback on both your Community and wider Quantexa experience at the end. You can take the Community survey at any time by clicking on the green 'Give Feedback' icon at the side of the page or by clicking this link to the survey #2: Community Interview Community Interviews provide a chance for you to talk to members of the Community Team. We will ask a series of questions around your experience on the Community and Quantexa in general, there will be time for you to ask any questions you may have, and to demo areas of the Community you may not be familiar with. The interview will last 45 minutes and will be conducted via Teams. If you would like to participate in a Community interview please email community@quantexa.com with the subject line “Community Member Interview” or complete this brief survey. #3: Community Suggestion Box We want to hear your suggestions for making the Quantexa Community better for our members. Use the Community Suggestion Box below to send in your suggestion for anything you would like to see in the Community.How to Maximize your Search Results on the Community
When you search the Community you can find a wealth of support, knowledge and best practices at the click of a button! Key words are always important but you can take it one step further and use our search filters to find the specific content you are looking for easily. How to filter search results: To start with enter your search query in the search bar – in this example we’ll be looking for results containing Entity Resolution. Under your search query you’ll notice a navigation bar with some buttons showing different types of content and areas of the Community. Clicking on these will bring up different results and are a great way to help find the type of content you’re looking for quickly. Discussions: Click Discussions if you’re looking for support, ideas, or you want to get involved in conversations around your search query. To the right hand side you will see some additional filters you can apply such as: Topic – filter to only show discussions in a particular area for example, if you select Quantexa Platform developer support Q&A will show. Tags – filter to only show discussions that are within a specific category . Articles: Click Articles if you’re looking for in-depth blogs on your search term including best practice guides, thought leadership blogs, and technical blogs. To the right hand side you will see some additional filters you can apply such as: Knowledge Base – use this filter if you want to look for a specific type of blog e.g Technical Blog or Thought Leadership Blog. Places: Click Places to see all areas on the Community mentioning your search term. This will include Topics, Community Library, and User Groups. Events: Click Events to find upcoming events relating to your search. Events are a great way to stay up to date on your areas of interest, and meet people in your field.
