Norah_Alsudani
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How to Ensure you Receive the Best Answer
Every time someone comments on a question the original poster will be prompted to reply to: When you select ‘Yes’ or ‘No,’ it marks the answer as accepted or rejected. This is important as it will let Community members know you are still looking for alternative suggestions and resolutions or the question needs further investigation. If all answers are rejected on a question it will be highlighted on the 'Unanswered Questions' list on the Someone Needs Help page. Marking a 'Best Answer' When the answer is accepted (the original poster selects ‘Yes’), it will be pinned to the top of the question as a ‘Best Answer,’ which means that anyone searching the query at a later date can easily find the resolution. Rejecting an answer If ‘No’ is selected the answer will be rejected. This will let Community members know you are still seeking alternative suggestions and resolutions or that the question needs further investigation. It will also help other members search the query to see what resolutions to try themselves. If all answers are rejected on a question it will move into the 'Unanswered Questions' list on the Someone Needs Help page. So, if you’re the original poster of a question be sure to click 'Yes' or 'No' next to 'Did this answer your question?' it will help you find the answer you need and help out your fellow Community members in the future 😊Community Team
Hi there! I'm Norah, the Head of Community Programs at Quantexa, Jo is our Community Director, and Sophie is our Senior Community Manager. We manage the Quantexa Community and are always looking for ways to improve the site, so if you have any feedback on the Community, please share it via our Community Suggestion Box. You can also reach out to us via our mailbox. Community Tours and Member Interviews To ensure you're getting maximum value from the Community, we offer Community Tours and Member Interviews. These initiatives offer you and your colleagues an opportunity to learn more about Community features, provide feedback, and connect with members of our Community team. 🚶♀️ Community Tour: A 30-minute demo of the Community, where we'll explore key features that will enhance your Quantexa journey. 🗣️ Member Interview: Engage in a 45-minute interview, focusing on your experience with the Community so far and any suggestions you may have for improvements. You can register for a tour or member interview here.1. Write a 'Day in the Life of' Blog Post
We're always on the lookout for new Community Members to write A day in the life of... blog posts! If you would like to be involved, please provide answers to the questions below and email your submission to community@quantexa.com. Published submissions will receive our Article Author badge worth 100 points! Check out the full A day in the life of... series for inspiration. Questions: Brief description of your position and daily responsibilities: Short bio (1-2 paragraphs) which can include hobbies, interests, professional background etc.: What do you enjoy most in your role and/or what do you think are the most important attributes of a [job title]? What are your main goals as a [job title]? How would you describe a typical day where you have used Quantexa? What are your most memorable moments in your Quantexa journey? What are you excited about in your industry/ role at the moment? What advice do you have for someone just starting out with Quantexa? What is your favourite area/blog post/feature of the Quantexa Community? Important Information This post will be accessible to Community Members therefore please review the following conditions; the post should not contain: Confidential information Any personally identifiable information (that does not relate to the author) Sensitive categories of personal data Detailed contextual business information which is unnecessary and not public Any information concerning on-going court proceedings or investigations by relevant authoritative bodies Screenshots, recordings, detailed descriptions of the use-case of the environments showing live data It must also be compliant with our general Community guidelines. The following will be added at the bottom of each published post: The views and opinions expressed in this communication are those of the individual and do not necessarily represent the official policy or position of [author’s organisation].A Guide to the Quantexa Community Library
The Community Library is a customer & partner resource with case studies, blog posts & articles from Q SMEs', this page is an example of an article within the Community Library. Highlights We have the ability to set permissions: Access to and management of the content is determined by the permissions that have been set in the Library section of each Role (Membership > Roles & Permissions). These permissions can be overridden by KB-specific permissions for each of your KBs. Before setting the permissions, consider: Who is the target audience for the KB? Do the current Roles suit my needs? or... Answering these questions should provide some guidance as you decide who needs which permissions. Create a Knowledge Base It's easy to create a KB. Contact the Community Team to discuss the content you would like to publish. If approved, we will need the following: General settings In this section: specify a title for the KB; provide a description of the KB (this displays under the title if there a multiple KBs); specify the URL code (the URL slug); select a language-based locale. ✔️ TIP: You can add/remove locales by enabling/disabling them on the Language Settings page (Settings > Technical > Language Settings); changes are immediate. Scroll down to... Image settings In this section: choose an image to be the graphic representation of this KB (optional); choose an image as the banner that displays at the page top of this KB (optional); and choose an image to display alongside the title and search bar of this KB (optional). Scroll down to... Layout Options settings In this section: select a KB type (if Help Center, set the article sort order); and set whether to include (or not) links to untranslated articles in the sitemap. Permissions tab On this tab: slide the toggle to the right (ON) to enable custom permissions; select which groups of users can search for and view content in this KB; and select which groups of users can manage content in this KB. Universal Content tab On this tab: slide the toggle to the right (ON) to make the content in this KB universal (i.e., available and searchable in other KBs); and check a box to exclude this KB's content from being available and searchable in that KB. Add & organize Knowledge Base Categories With your knowledge base created, it's a good idea to think about how much and what types of content it's going to house. It's also a good idea to: create a few KB Categories in order to group articles that have similar and/or related content, and then organize your KB Categories in a hierarchy that has a logical structure and is easy to navigate. Let's look at creating and organizing Categories before we add articles! Categories notes When creating Categories at this point, keep in mind that: Category names can be changed Categories can be re-organized So in these early stages, don't be too concerned about giving them the perfect name or getting the structure exactly right. Organize Categories option On any published article page: Click Organize Categories in the left margin. On the Organize Categories page, click New Category in the upper right. Specify a name for the Category in the New Category modal and click Save. 📝 NOTE: The new Category displays at the bottom of the list on the Organize Categories page. Category selector button On any in-progress (creating or editing) article page: Click the Category selector button above the article title. On the Category-selector modal, click the New Category folder icon in the lower left. Specify a name for the Category in the New Category modal and click Save. ✔️ TIP: On the Category-selector modal, click the chevron (>) icon to go down one level to create a subcategory. 📝 NOTE: The new Category displays at the bottom of the list. Organize Categories You can easily re-arrange your knowledge base Categories in order to keep the structure logical and the articles easier to find. On any published article page, click Organize Categories in the left margin. On the Organize Categories page: All of the current KB's Categories are listed. The names of Categories that have subcategories are bold. The names of subcategories that have sub-subcategories are bold. On this page, you can: add Categories, move/re-arrange Categories by dragging and dropping them, and nest Categories under one another (i.e., create subcategories and sub-subcategories). 📝 NOTE: The drag-&-drop Categories feature is applicable only to Guide-type KBs. The arrangement of Help Centers content is managed by the Layout Options > Sort Articles setting that is discussed above in Create a Knowledge Base. Add Knowledge Base articles Vanilla makes it easy to add articles to your knowledge base. On the KB Homepage, click the Compose icon. On any Category page, click the Compose icon. On any article page, click the ellipsis icon and select New Article. Each of these opens a blank article page; the article will be created in your current location. ⭐️ EXAMPLE: If you are in the Tools Category and start to create an article, the article is created in the Tools Category. 📝 NOTE: Irrespective of where you are when you create an article, you can relocate it (while creating and while editing) by clicking the Category selector button and choosing a different Category. 1. Type or paste the article contents into the editor. ✔️ TIP: See Rich Editor for information on the various formatting options. 2. When you've finished, click Publish in the upper right. 3. Navigate to the host Category and view the article to verify it looks as intended. Edit a knowledge base article To edit a knowledge base article: 1. Navigate to and open the article. 2. Click the ellipsis icon and select Edit. The article opens in edit mode. 3. Make your changes and revisions; click Publish. 🛑 IMPORTANT: The editor does not have a save option. The system auto-saves in-progress article edits every few seconds; this is indicated in the upper left of the editor: ✔️ TIP: Also check out Drafts and revisions below for "good to know" info when editing and publishing articles. Format your article contents Vanilla knowledge base articles are created in our Rich Editor. You can use the various formatting options of the Rich Editor to enhance the content of the article. For example, use the: simplified button bar to add an emoji, insert an image, insert media, and attach a file where your cursor is positioned. text/character format options to apply bold, italic, and add a link to a selected chunk of text. paragraph format options to apply headings, create bulleted and numbered lists, and apply special formatting (e.g., quote and code styles) to an entire paragraph. ✔️ TIP: The H2 Heading 2 style acts as a "bookmark." These headings are used to build the on-page "Table of Contents" that displays in the right margin under On This Page. Drafts and revisions It's important to remember that when you're creating or editing an article, Vanilla is periodically saving "draft" versions. An article (new and edited) will remain in draft mode until it is published. Each time an article is edited and then published, a fresh revision is saved. Click an article's ellipsis icon and select Revision History to access (and optionally revert to) previously published versions of the article. This option is available in the published version and in edit mode. Migrate/Import content If you have an existing knowledge base that is hosted on another platform, you can migrate/import that KB into the Community Knowledge KB. Contact the Community Team to discuss further. Create an article from a community post It is easy for us to automatically create an article from the content of a community post. When you do this, the post remains in place and is still available for comments, answers, etc., but now a KB article is linked to it. 1. Navigate to the post that you want to convert to a knowledge base article. 2. Click the ellipsis icon and choose Convert to Article. 3. Click Create Article at the confirmation prompt. 4. On the article page, select a Category (see Add Categories above) and click Publish. The article is linked to the original post. Translate Knowledge Base articles We have the option to offer the knowledge base content in different languages, you can easily add translated versions of your KB articles. To investigate translating KB articles, please contact the Community Team.💭 All things Glyph!
Hi Community, We wanted to help direct you to some useful Q&A relating to Quantexa Glyphs: Glyph sizes Glyph with total score condition I'm not getting the glyph shown for the document. How to get glyph icon working correctly Watchlist Contextual Search glyph error in v2.0.3 On a Contextual Search node, is possible to apply custom glyph logic based on the search result? Cannot find name 'SigmaHighlightColor' Final assessment : Glyphs Re: Adding glyphs : Final Assessment Custom Glyphs not rendering in UI after upgrade to v2.0 Glyphs not displaying text correctly in UI Re: [Module 6.1] UI customizations — what's expected? (accessible to customers & partners only - log in required)A day in the life of... a Fraud Manager
Following the success achieved by the Allianz Suisse team in their fight against insurance fraud, we spoke to one of the lead investigators in the team. Benjamin shared some of the fantastic achievements and best practices that the team have put in place after adopting Allianz’s Group Anti-Fraud Solution (GAFS) which has Quantexa as the group’s strategic fraud-fighting tool. Hi, I'm Benjamin👋 Before I joined the SIU about 5 years ago, I had a variety of roles. I started my working career with an apprenticeship in a technical branch. I then went to the police academy to become a police officer for a decade. During that time, I started attending a university of applied sciences and 4 years later, I graduated with a Master of Law degree and passed the Bar Exam after two trainee-ships. After the Bar Exam I worked briefly as an attorney of law before joining the SIU at Allianz Suisse. To master the challenges of work, I like to challenge myself mentally and physically, running in all weather conditions, free-diving and so on. What are some of your daily responsibilities? As a Claims Fraud Manager, I’m privileged to lead a team of 11 Fraud Investigators in a Special Investigation Unit (SIU) of Allianz Suisse. One of my key responsibilities in the morning is the triage of potentially fraudulent claims to my team for an in-depth investigation. In our GAFS we receive daily alerts of potentially fraudulent claims. During triage we decide, on average, in about one minute if an in-depth investigation could be successful or not. One of the tools we use for that decision is Quantexa, which allows us to compare numerous variables of a claim. Besides the triage I usually have various meetings with my team and other stakeholders to discuss specific claims: Do we deny or pay a claim? Do we take the claim to court? Why does the customer or his/her insurance advisor want a call from me? Separately, we regularly have high-level meetings to discuss the improvement of workflows, GAFS, KPIs, etc. How would you describe a typical day as a Quantexa user? I normally use Quantexa to triage claims or to answer specific questions. For example, we look at phone numbers, e-mail addresses or bank account numbers (IBAN) to check if a person has more than one identity registered in our system. "By leveraging Quantexa’s Entity Resolution capabilities, we’re able to find deliberate misrepresentations of identity that we would be unable to spot otherwise or it would take substantial time and manual effort." What do you enjoy most in your role? My days and weeks are very varied. Sometimes I’m in the role of an attorney, answering legal questions to my team. Sometimes I’m an investigator, trying to solve claims or to create new business rules for our GAFS. Other times I’m purely a manager, who tries to push and motivate my team to achieve our goals. What are your main goals as a Fraud Manager? Special Investigation Units are usually measured by their savings and only by their savings. Sometimes the goal varies for different lines of business and the number of claims investigated. This is no different in our SIU, however, my personal goal is that my team reaches our ambitious goals in a pleasant and enriching working atmosphere. Denying claims on a regular basis can be mentally challenging as often this leads to friction with the customer. Because of that, it’s very important to have a great team spirit, strong work ethic and fulfilling work in general. I want my team to achieve the goals as a team and not as individuals. Therefore, the team members don’t have individual saving goals or a certain number of claims they must investigate. What aspects of working with Quantexa have you found most valuable in enhancing your analytical capabilities? Building a query in Claims Explorer is quick and easy. Before we integrate a new business rule into our overnight batch screening system, we test the rule in Claims Explorer. This gives us a good indication as to whether or not the chosen variables and their combination provide interesting results. If not, we’re able to quickly modify any variables and test again until we’re happy with the results. From there, we take our learnings into business rule creation in our GAFS. In addition to helping us create business rules based on characteristics found in claim documents, Claims Explorer also enables us to run top-down risk analysis on large datasets of claims. This allows us to quickly test different hypotheses of potential organised crime risks or collusive claim behaviours between one or multiple entities in a network which we can later investigate using the platform’s network investigation tools. By looking at risks at a claim level as well as at a network level, we strengthen both our tactical and our strategic fraud fighting pillars of our GAFS. How Quantexa has helped you save time in your day-to-day work? "Although currently Quantexa is set up to show the same data that we have in our claims system, Quantexa allows the use of filters to analyse and display the data in more relevant ways and on a graphic level. This helps tremendously to analyse large datasets in a short time period. Thanks to these efficiency gains, risks can be addressed faster." Could you please share how Quantexa helps you more easily collaborate with third parties like local authorities? Due to legal aspects, the collaboration with authorities is very limited. Nevertheless, if we receive data requests from authorities, it was usually a very manual process to filter out the data. With Quantexa, we can enhance this process as we can quickly run a search or query to, for example, find all claims associated with a certain IBAN or person. What is your favourite thing about the Quantexa Community? The Quantexa Community allows us to dive deeper into certain functionalities of the tool. Furthermore, we gain new perspectives on how others use the tool and its functionalities. What is the best tip you have learnt for using Quantexa? Have someone in your team who is a Quantexa Super User, who understands the mechanics on a deeper level. So, if you need special advice from time to time, you always have someone in your team to reach out to and lead you back on track. And one thing is for sure, the more you use it, the better you get at it! The views and opinions expressed in this communication are those of the individual and do not necessarily represent the official policy or position of Allianz Suisse.Which session are you most looking forward to at QuanCon?
Vote below on which session you are most looking forward to at QuanCon! And in case you missed the details.. Join us on March 12, 2024 Time: From 6 pm (GMT) / 1 pm (EST) Location: At The Brewery in London and virtually across the globe More information: QuanCon24 Reserve your spot today and learn how you can use data, AI, and Decision Intelligence to elevate every business decision. Bring back to your organization valuable lessons learned and ground-breaking strategies from the first movers across different industries and Quantexa's own experts and partners.
