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A guide to different areas that make up Quantexa's support offeringsRecommended Articles
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Recent Content
The Importance of Adding Edge Labels to the Quantexa UI
Join us for an insightful session with Lead Data Engineer, Jeremy_Eu, as he dives into the importance of adding Edge Labels to the UI. A Network in the Quantexa UI consists of a collection of Nodes (Documents or Entities) and Edges representing a relationship between those Nodes. Edge Labels are added to display the relationship between the Nodes. Agenda: What Edge Labels are and how they work Why Edge Labels are essential for effective network analysis How Edge Labels empower investigators to navigate the UI A live demo on configuring Record and Edge Attributes to generate Edge Labels Whether you're new to Quantexa or looking to deepen your understanding, this session will equip you with practical knowledge to enhance your investigative workflows. 📖 Read about Edge Labels in Jeremy's article: How to Add Edge Labels to the Quantexa UI Join the callFAQ - List of Academy Frequently Asked Questions
2 MIN READ Below is a list of FAQ's for the Quantexa Academies. Have an idea for an FAQ? Please let us know by emailing training@quantexa.com with the idea or by commenting on this post here! General Quantexa Documentation Links for the Academy Gradle taking too long to index I tried to run a spark shell script and got a "Permission denied" error message My Quantexa Licence has expired, how do I update it? I'm trying to run a script and seeing an error about "Unrecognized option: -s" Fusion What are Document Attributes used for? What are Entity Attributes used for? What are (Entity) Records? What are Traversals? Useful Gradle Commands Elastic Elasticsearch "cluster health: Not connected" in Chrome / "Connection refused" when running Load script error I'm missing data in Elasticsearch / my number of docs are wrong Resolver Config Why are search constraints not working & how to use wildcards (* characters) within field sets? How can I configure the timeline? Batch Resolver (ENG) I tried to run Batch Resolver (ENG) but got an error about Timestamps / Dates Scoring My score isn't triggering / doesn't appear in the UI How can I handle dates when writing a Quantexa Score in Scala? Checking Score Outputs (Optional Sink Step) UI I tried to start my UI but some of the apps didn't start up / I got a UI error Search configuration could not be loaded in the UI I can't find Addresses or Individuals when I search in my UI! Data / Attributes aren't showing up in my UI! VDI VDI Usage and Common Issues I'm having trouble pasting into my VDI Admin I can't access a website or course BA Academy List of Technical Business Analyst (BA) Academy Frequently Asked Questions Don't forget to bookmark this page in the upper right corner to save it for easy access.
Academy Support Call Schedule
1 MIN READ This post will have the latest information on Quantexa Academy Support Calls. The Academy Team will post a comment below to inform you of any cancellations for the week. To ensure you are up-to-date on the schedule, we recommend bookmarking this post so you receive a notification informing you of the updates. To bookmark a post, select the chevron icon in the top right-hand corner of the page as seen below: Figure 1: An image showing how to select the bookmark button Support calls will not be run on any UK Bank Holidays which include: New Year's Day (1st January) Good Friday Easter Monday Early May Bank Holiday (First weekend of May) Spring Bank Holiday (Last weekend of May) Summer Bank Holiday (Last weekend of August) Christmas Day (25th December) Boxing Day (26th December) Support Call Schedule: General Support Sessions (DEA & SEA): Tuesday, Thursday, Friday : 8:00 – 9:00 AM (UK time) Additional Sessions: Data Engineering Academy (DEA): Monday, Friday : 2:30 – 3:30 PM (UK time) Wednesday : 4:00 – 5:00 PM (UK time) Scoring Engineering Academy (SEA): Tuesday : 4:00 – 4:30 PM (UK time) Thursday, Friday : 2:30 – 3:00 PM (UK time)
Quantexa Support Channels
There are a range of support channels available to developers using Quantexa technology, each with their own specific uses. It's important to use the appropriate channel to ensure you get the best support as quickly as possible. 💬 Quantexa Community The Quantexa Platform Support Topic is a private Community channel dedicated to Quantexa developers to help with Quantexa Solution development. This is the best channel for access to Community support networks as it is used by wider Quantexa teams and users. It is a continually-growing knowledge base resource. Intended use: Non-urgent Customer queries Asking non-sensitive questions General help on a topic that is not covered in the documentation Searching for known previously encountered issues in previous posts Queries on errors, explanation of log messages, best practices Requesting advice on debugging approaches Request new Product features For other support queries (not related to developer support) please leverage our other Community Topics e.g. Getting Started or if you have a question related to an industry use case, why not check out our User Groups? Access: URL: Quantexa Platform Support Login or register with your corporate email address to access the Quantexa community 📝Note: If you have registered for the Quantexa Community you'll also be able to access the Documentation Site. 🔌 Product Support (Post Go-Live) Quantexa Service Desk Portal Tracking of all service desk tickets and incidents. Responses based on service level agreements (SLAs). 24/7 Telephone Support for severity 1 and 2 incidents covering 7 geographical local helpdesk numbers. Countries & Support Phone Numbers (only available to those with live projects) Australia: 1800024721 Canada: 18665430596 India (Calls to the Indian number need to be made from a local Indian handset that also has the ability to make international calls): 0008000502021 Malaysia: 1800810964 Singapore: 8001205119 UK and Europe: 03301595273 USA: 18447409220 Quantexa Support is available to all clients with a live solution in production and is intended for: Reporting any product-related production incidents that need vendor support Core Quantexa Platform issues and break-fix support Tracking of all support tickets and sharing logs (redacting any sensitive data) Raising service requests e.g. requesting release files or advising if a version upgrade Access: The client and their support team members need to be onboarded as part of going live (by PM) by raising a request in the QS portal
Setting up the training-tutorial project for Technical BA Academy
2 MIN READ FAQ relevant for: Technical BA Academy Hi Guys! Some good news for all of you doing the Technical Business Analyst Academy! We've added a new script to your VDIs to simplify the training-tutorial project setup. This script combines all the necessary setup commands into a single script! If you've already set up the training-tutorial project, there's no need to do it again! Also, you will still be able to setup the project manually by following BA Module 1.2: Smoke Test (after completing Module 1.1: Development Tools). The new script is just an additional method for setting up the training-tutorial project for the Scenario-based Tasks. The rest of this post will explain how to get the new script on your VDI, and how to use it to set up the training-tutorial project. How to get the updated setup scripts To add the new script to your VDI, you will need to unzip the setup scripts again. To do this run the following commands in order: cd ~ cp /opt/training/other-resources/setup-scripts/tba-academy/setup_scripts.zip ~ unzip setup_scripts.zip cd ~/setup-scripts-analyst/ chmod +x *.sh If you are prompted with this message: Enter A (or y) to overwrite the existing setup scripts folder with the new folder. Things to Check: Make sure you have the correct setup scripts: Open the /setup-scripts-analyst folder. Check that the file run_training_tutorial_setup.sh is there. If the file is missing, rerun the setup scripts above. Make sure you have the training-tutorial project Check you have the /training-tutorial folder in the home directory of your VDI. If you do not have the training-tutorial project run the following commands: cd ~/setup-scripts-analyst ./run_setup.sh Running the training-tutorial setup script Now that you have the new setup script, you can use it to set up the training-tutorial project! To run the script run the following commands in order: Step 1: Navigate to the /setup-scripts-analyst folder using: cd ~/setup-scripts-analyst Step 2: Run the training-tutorial setup script using: ./run_training_tutorial_setup.sh This script may take up to an hour to fully execute all the commands. Important Note: Do not leave the VDI idle for too long as it will disconnect from inactivity! If this happens, you will need to rerun the script If all the commands execute successfully, you will see this final message in the terminal: Now you should be able to run the Quantexa UI on the training-tutorial project using the run-all script! If you encounter any issues while running this script or have any questions, please let us know in the comments of this post! We hope this helps! Many thanks, The Academy Team
