This is a public Topic to stay up to date with Quantexa's latest news and announcements.

Deloitte study: Executives Overestimate customer trust in supply chains

Supply chain executives significantly overestimate stakeholder trust in their supply chain capabilities and intentions, according to a new Deloitte Insights survey report titled "Is your supply chain trustworthy?" Of more than 1,000 executives from large global organizations surveyed, 89% on average who self-identified as leading suppliers said customers trust their supply chain operations, compared to just 68% on average of roughly 500 customers who said the same.

In looking more closely at the divide between executives self-identifying as leading suppliers versus customer perceptions of supplier trust, the gap was highest when measuring reliability in supply chains (25% gap; leading suppliers = 90%, customers = 65%), followed by humanity (e.g., treating workers, customers and other partners fairly and with respect; 24% gap, leading suppliers = 91%, customers = 67%), transparency (22% gap; leading suppliers = 85%, customers = 63%) and capability (e.g., ability to maintain operational consistency; 16% gap, leading suppliers = 91%, customers = 75%).

Read more here.

https://outlookseries.com/A0767/Financial/3981_Deloitte_Executives_Overestimate_Customer_Trust_Supply_Chains.htm

User Profiles
News & Announcements Topic Owners
Feel free to @mention our Topic Owners in a comment to ask a question about anything new happening at Quantexa
Head of Community Programs
Senior Community Manager
Community Manager
Quantexa Vision &
Product Ideation
webinar
Listen Now