FAQ: 💻️ VDI Usage and Common Issues

FAQ relevant for: Academies that require a VDI

Your training VDI can be accessed via this link. Before it can be used however, you will need to start the machine that it runs on and you also should stop the machine after you have finished using it. The VDI can be started and stopped via this page on the Quantexa Community, and there is also a refresh button to check the status of the VDI. After you start the VDI, you will need to wait a few minutes for it to boot up before it will be accessible.

Common VDI issues & error messages:

• “You have been disconnected.” - This message will appear when the VDI hasn’t been started yet. To solve it you just need to start the VDI and wait a few minutes.

• “An internal error has occured within the Guacamole server, and the connection has been terminated. If the problem persists, please notify your system administrator, or check your system logs.” - This message will sometimes appear if you have started your VDI but then tried to access it before it has fully booted up. If you want a few more minutes then this should disappear and your VDI should be useable. If you still can't access your VDI after 10-15 minutes, it's likely due to your organization's firewall.

  

• “The Guacamole server is denying access to this connection because you have exhausted the limit for simultaneous connection use by an individual user. Please close one or more connections and try again.” - This message will appear if you try to access the VDI from more than one browser tab at once, but also sometimes can appear at random (possibly caused by network issues). To solve it, close all tabs then wait a second before trying to open a fresh VDI tab. Alternatively you can hit the “Logout” button then on the next page the “Re-login” button and this usually fixes it too. Poor network conditions may cause this problem to persist.
  

  

• "The remote desktop server is currently unreachable. If the problem persists, please notify your system administrator, or check your system logs." - This error message means there is something wrong with the boot disk of the VDI and will need to be resolved by our cloud team. In this instance, please reach out to an ATL or create a new post in the Academy Q&A topic and we will get the team to resolve it for you.
  

  

If any of the above problems persist and you are unable to solve them, then please reach out to the training team via the Academy Q&A Topic.