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FAQ: 💻️ VDI Usage and Common Issues

Dan_Pryer's avatar
Dan_Pryer
Icon for Quantexa Team rankQuantexa Team
2 years ago
FAQ relevant for: Academies that require a VDI Your training VDI can be accessed via this link. Before it can be used however, you will need to start the machine that it runs on and you also should ...
Published 2 years ago
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FAQ
vdi
DanielLee's avatar
DanielLee
Icon for Explorer rankExplorer
15 days ago

Hi, I can start the VDI and VDI status showing The status of the VDI for user is currently RUNNING. but when I am trying to access the VDI page, it is showing access denied. 

Error Code: SU-003

Reason: Not Authorized

Please contact your Quantexa account manager to request access.

Could you please help?

JamesBracken's avatar
JamesBracken
Icon for Explorer rankExplorer
7 days ago

Hi Daniel, I am curious if you were able to get this resolved and if so how? I have the exact same issue

  • DanielLee's avatar
    DanielLee
    Icon for Explorer rankExplorer
    4 days ago

    Hi James, you will have to join the Quantexa session and talk to the engineers to get the issue fixed. Basically they just assigned the new VDI to me and the issue is resolved. To get the meeting link, you will need to go to "Learning paths", click on the programm that you are currently going through, go to the "Course details", under "Training support:", there is "2. Quantexa Academy Support Calls". You will need to download it and get on the meeting link to talk to them. Hope you able to sort it out soon, see you around.