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A guide to different areas that make up Quantexa's support offerings
Quantexa Academy
Stay up-to-date with the latest news and announcements from the Quantexa Academy Team. Ask questions about our programs and certifications, and get assistance from our technical experts.
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✨Welcome to the Quantexa Community - Say Hi!✨
The Quantexa Community is an online platform where you can connect with other Quantexa users to share best practices, knowledge, and insights. Whether you're a developer looking to share knowledge, a customer or partner who'd like to shape the future of Quantexa's products & services, or a tech enthusiast who'd like to learn more, Quantexa Community can provide support along every step of your journey. Anyone can register for the Quantexa Community and once signed in, you will unlock more content! Check out our tried and tested tips below to help you get started on the Quantexa Community and get involved. Top 5 Community Resources to get started📚 Fill in your profile and set your notification preferences (click your avatar in the top-right of your screen). Add a photo of your choice to earn your first badge 📸 Sign up for a Community Tour or join our monthly Community Connect to learn about all the best Community features. Check out our Topic Guide and choose which Topics you'll subscribe to. Get Rewarded! Explore the badges you can collect to climb the Quantexa Community and win prizes 🏆 Explore the Community Library- where you'll find everything from thought leadership articles to technical documentation and release notes Topics & Groups 🤹♂️ In the Quantexa Community you may have noticed we have Topics & Groups. Topics divide up different areas of interest in the Community. Subscribe to a Topic to stay up to date on related discussions, questions, and events. User Groups bring together groups of Quantexa users and are focused on different Quantexa solutions and industries. They're a great opportunity to meet and discuss with Quantexa users working on similar projects or roles. If you don't see a group for your area or industry, and would like to start one, please reach out to the Community team at community@quantexa.com Say Hello! 👋 Pop a comment in the thread below and introduce yourself to other members of the Quantexa Community. Get recognition for your participation! By getting involved, you can earn points and level up in the Community. For each action you take you'll be awarded points and you will climb the Community leaderboard. This will help you earn badges which are displayed on your profile for the rest of the Community to see.
FAQ: 💻️ VDI Usage and Common Issues
2 MIN READ Your training VDI can be accessed via this link. Before it can be used however, you will need to start the machine that it runs on and you also should stop the machine after you have finished using it. The VDI can be started and stopped via this page on the Quantexa Community, and there is also a refresh button to check the status of the VDI. After you start the VDI, you will need to wait a few minutes for it to boot up before it will be accessible. Common VDI issues & error messages: “You have been disconnected.” - This message will appear when the VDI hasn’t been started yet. To solve it you just need to start the VDI and wait a few minutes. “An internal error has occured within the Guacamole server, and the connection has been terminated. If the problem persists, please notify your system administrator, or check your system logs.” - This message will sometimes appear if you have started your VDI but then tried to access it before it has fully booted up. If you want a few more minutes then this should disappear and your VDI should be useable. If you still can't access your VDI after 10-15 minutes, it's likely due to your organization's firewall. “The Guacamole server is denying access to this connection because you have exhausted the limit for simultaneous connection use by an individual user. Please close one or more connections and try again.” - This message will appear if you try to access the VDI from more than one browser tab at once, but also sometimes can appear at random (possibly caused by network issues). To solve it, close all tabs then wait a second before trying to open a fresh VDI tab. Alternatively you can hit the “Logout” button then on the next page the “Re-login” button and this usually fixes it too. Poor network conditions may cause this problem to persist. "The remote desktop server is currently unreachable. If the problem persists, please notify your system administrator, or check your system logs." - This error message means there is something wrong with the boot disk of the VDI and will need to be resolved by our cloud team. In this instance, please reach out to an ATL or create a new post in the Academy Q&A topic and we will get the team to resolve it for you. If any of the above problems persist and you are unable to solve them, then please reach out to the training team via the Academy Q&A Topic.📢 Welcome to the Academy! Please Read Before Posting
1 MIN READ Hey there, and welcome to the Academy Discussion space of the Quantexa Community! 😀 The purpose of this space is for people to be able to get help and information as they journey through the Quantexa Academy! Encountered a bug which you can't see how to fix? Have a query about a specific area of the Academy task? Need help with understanding some of the key concepts? Let us know by asking a question! Before posting a question however, please review the following article and video around debugging and getting the most out of the Community, which you can find here: https://community.quantexa.com/kb/articles/264-1-how-to-maximize-value-from-community-support Remember, vague discussions are hard to act on so please provide as much detail as you can! If you have any questions about access issues (e.g. you don't have access to LearnUpon or the Quantexa Docs site) then please email training@quantexa.com rather than posting here, thanks! 😀
Events
Join Farshid_Alavi_Moghadam, Senior Solutions Architect at Quantexa, for a Webinar exploring how Quantexa Streaming enables real-time decision intelligence.
In this session, we’ll demystify what Q...
Online
4:00 PM BST | 5:00PM CEST | 11:00AM EDT
Join Clark Frogley, Global Head of Fraud Solutions, and Shyam Bhatt, Head of Fraud Solutions at Quantexa for a webinar exploring why Entity Resolution and G...
Online