Contact us 👋
Community Support Hi there! I'm Norah the Head of Community Programs at Quantexa, Stephanie is our Senior Community Manager, and Sophie is our Community Manager. We manage the Quantexa Community and are always looking for ways to continuously improve the site, so if you have any feedback on the Community why not submit an idea via the ideation portal! Or if you would like to discuss something privately, or have a Community access request issue, please reach out to us via our mailbox: community@quantexa.com Quantexa Platform Support The Quantexa Support Service desk enables you to submit incidents or report errors related to The Quantexa Platform, as well as administrative requests for user access to particular resources. Please visit our Library for more information on how to access Quantexa support (log in required): Helpdesk numbers - Community | Quantexa This page lists Helpdesk numbers for Quantexa Support. If your query is not resolvable through the Quantexa Support Service desk, or your issue is a SEV 1 or SEV 2 level incident, call the Helpdesk using the correct contact number for your region. Helpdesk numbers by country The following table lists the contact numbers to…Meet the Team
Community Team Hi there! I'm Jo, the Head of Community Programs at Quantexa, Stephanie is our Senior Community Manager, and Sophie is our Community Manager. We manage the Quantexa Community and are always looking for ways to improve the site, so if you have any feedback on the Community, please share it via our Community Suggestion Box. You can also reach out to us via our mailbox. Topic Owners You may have noticed each Quantexa Topic has a 'Topic Owner', these are our helpful Quantexa experts and keep our Topics up to date with the latest and greatest. You can find out who the Topic Owner is for each Topic at the bottom of the relevant page: Community Tours and Member Interviews To ensure you're getting maximum value from the Community, we offer Community Tours and Member Interviews. These initiatives offer you and your colleagues an opportunity to learn more about Community features, provide feedback, and connect with members of our Community team. 🚶♀️ Community Tour: A 30-minute demo of the Community, where we'll explore key features that will enhance your Quantexa journey. 🗣️ Member Interview: Engage in a 45-minute interview, focusing on your experience with the Community so far and any suggestions you may have for improvements. You can register for a tour or member interview here.🧗🏿♀️🧗🏾♂️Points, Badges & Community Ranks..🧗🏽♀️🧗🏼♂️
Points 🎯 You can earn points by answering questions, receiving positive reactions to your answers, unlocking ranks, earning badges, and other activities. For each badge you collect there is a point value, you can see how many points you have on your profile. Badges 🏅 You can see a full list of the badges available, their point value, and which you have gained here. Community Ranks ⛰️ As you earn points and badges, you'll climb the Ranks! The Quantexa Community Ranks are: A rank grants certain privileges on the Quantexa Community. You can only have one rank at a time. Typically, your rank is displayed on your discussions and comments just after your name: Community members will always receive the highest rank they qualify for (meet the criteria for). Competitions You can also gain lots of points at once by participating in competitions (as well as win prizes!). To get notifications of the latest competitions, subscribe to our Get Rewarded Topic 🔔✨Welcome to the Quantexa Community✨
The Quantexa Community is an online platform where you can connect with other Quantexa users to share best practices, knowledge, and insights. Whether you're a developer looking to share knowledge, a customer or partner who'd like to shape the future of Quantexa's products & services, or a tech enthusiast who'd like to learn more, Quantexa Community can provide support along every step of your journey. Anyone can register for the Quantexa Community and once signed in, you will unlock more content! Check out our tried and tested tips below to help you get started on the Quantexa Community and get involved. Top 5 Community Resources to get started📚 Fill in your profile and set your notification preferences (click your avatar in the top-right of your screen). Add a photo of your choice to earn your first badge 📸 Sign up for a Community Tour or join our monthly Community Connect to learn about all the best Community features. Check out our Topic Guide and choose which Topics you'll subscribe to. Get Rewarded! Explore the badges you can collect to climb the Quantexa Community and win prizes 🏆 Explore the Community Library- where you'll find everything from thought leadership articles to technical documentation and release notes Topics & Groups 🤹♂️ In the Quantexa Community you may have noticed we have Topics & Groups. Topics divide up different areas of interest in the Community. Subscribe to a Topic to stay up to date on related discussions, questions, and events. User Groups bring together groups of Quantexa users and are focused on different Quantexa solutions and industries. They're a great opportunity to meet and discuss with Quantexa users working on similar projects or roles. If you don't see a group for your area or industry, and would like to start one, please reach out to the Community team at community@quantexa.com Say Hello! 👋 Pop a comment in the thread below and introduce yourself to other members of the Quantexa Community - you'll earn the Say Hi! badge! Earning Community Points & Badges 🏆️ Get recognition for your participation! By getting involved, you can earn points and level up in the Community. For each action you take you'll be awarded points. This will help you earn badges which are displayed on your profile for the rest of the Community to see. Find our more in our Get Rewarded Topic: Get Rewarded Learn more about points, badges and the leaderboard, congratulate the latest Member of the Month or discover the latest competition in our Get Rewarded Topic. Last but not least, don't forget to check out:🤝Quantexa Community Conditions of Use🤝
When you use the Quantexa Community, you join a community of people from all over the world. This community has been created so that you can exchange ideas, converse and meet other Quantexa users. This is your community. Help us to keep it safe, friendly, fun and helpful. Rules of Engagement Be polite and respectful in your posts, and in your replies to other people. Keep conversation threads on track and constructive. Cite the source of anything you post or upload, if it isn't your own original content. Please be respectful of others and don’t sweat the small stuff. Do not post material that is confidential to you, or to a third party. Do not post hateful or illegal content. Do not post copyrighted material without proper attribution. SPAM will not be tolerated. By joining the Quantexa community you agree to receive occasional emails from the Community team to keep you in the loop - you can unsubscribe to these from the notification settings within your profile Sensitive content We hope to protect all Quantexa users. That's why we have rules around what's allowed on Quantexa Community and what to do if you see content that doesn't follow these policies. Security rules described below this point are to be accurately followed. Failure to do so, can potentially compromise sensitive data. Please only refer to your organisation if you have permission to do so. Do not publish personal data or sensitive technical information. Please use your real name as your user name so people know who you are. Do not copy and paste product source code. Do not screenshot or share private and/or sensitive content. Read all our full conditions of use in the New to the Community section of the library: 🤝Quantexa Community Conditions of Use🤝 - Quantexa Community This article was created from a community discussion. When you use the Quantexa Community, you join a community of people from all over the world. This community has been created so that you can exchange ideas, converse and meet other Quantexa users. This is your community. Help us to keep it safe, friendly, fun and…
Resources for Investigators 🔎
📚️ Did you know you can find everything in the Community tagged with Investigators in one place? Check it out here: Investigators We’re excited to announce our upcoming session based on the very popular article Tips & Tricks for Managing Large and Complex Networks by @Stacey_Parsons. In this session, Stacey will team up with @Mark_Cossey, Head of Product Design, and @Matt_Long, Head of AML Solutions, to delve into practical strategies and new… The Investigator collection includes: A day in the life of… Investigator including: Fraud Manager Investigation Team Leader Chief AML Officer Tips & Tricks for Managing Large and Complex Networks A Tale of Two Investigations: Transforming Financial Crime Risk Monitoring and Investigations All Investigations are created equal…right? Investigating Network Fraud: 4 Key Areas for Investigators Quantexa Certifications from the Academy: Quantexa Investigations Series: AML Investigator - This course for AML Investigators teaches individuals how to combine many of the key components of the Quantexa Platform (presented in the Quantexa User Foundations program) to facilitate their ability to conduct an AML-themed Investigation. Quantexa User Foundations (QUF) - This program introduces the key concepts of the Quantexa Platform for end-users, such as Analysts and Investigators, through tutorials, demos, and easy-to-follow guides. Having completed the program, learners will understand the core concepts and how to use the key UI components of the Quantexa Platform - based on a Know Your Customer (KYC) use case. These resources are also available through the Community Training Program for all Community members to access. 💭 Don't forget to join the Financial Crime user group for industry & solution focussed discussions & events on financial crime and fraud detection, prevention and investigation.Community Topic Guide
We have various Topics on the Community which are all used for different purposes. To help navigate them we've created this handy guide. What is a Topic? Topics are a great place to network globally and join conversations - they are the home of discussions, questions, ideas, and polls. You can follow Topics to receive notifications and to stay up to date with all the latest info. To follow a Topic select the bell icon at the top of the page and choose if you want notifications on the Community (bell icon) or via email (tray icon): Topic Guide Use the statement that best represents you below to discover which Topic you're looking for. 👋 I'm new to Quantexa and want to learn more Head to the Getting Started Topic to learn more about Quantexa and the Community. 🆘 I need support ✅ I'm looking for Developer Support. Head to the Quantexa Platform Support Topic, browse other Q&A or ask a new question. 🎓 I'm in the Quantexa Academy and want to follow updates, seek support, and start/stop my VDI. Head to the Academy Topic, in the main Academy Topic you'll find announcements, in Academy Q&A you can browse questions and seek support, and in the Academy VDI Topic you'll be able to start and stop your VDI. 📝 I'm looking to give feedback 💡 I have a new feature idea I'd like to suggest. Head to the Ideas Portal, check if someone has already posted a similar idea or create your own. 🔎 I'd like to try & feedback on new features before they're released. Head to the User Research Panel Topic and become a member. 📣 I'd like the latest from Quantexa 🆕 I want to stay updated with the latest Quantexa Releases. Head to the Release Announcements Topic to find information on the latest releases, make sure you follow the Topic to stay updated when there is a new release. 📰 I'm looking for the latest news from Quantexa. Head to the Quantexa News & Announcements Topic to see all the latest from Quantexa. 🏭 I want to learn more about Quantexa's industries and solutions and participate in discussions. Head to the User Groups, learn more about Quantexa and connect with experts in the field. 🏆 I'd like to learn about the Community's reward program. Head to the Get Rewarded Topic, to see more about our points, badges, leaderboards and the latest competitions. Still need help? Join one of our monthly Community Connect calls to receive a demo from the Community Team including where to find exactly what you're looking for. If you have any questions comment them on this thread.Discover, Connect, Engage: Sign Up for a Community Tour or Member Interview Today!
At Quantexa, we aim to ensure you’re getting maximum value from our Community! To ensure this happens, we've introduced Community Tours and Member Interviews. These initiatives offer you and your colleagues an opportunity to learn more about Community features, provide feedback, and connect with members of our Community team. 🚶♀️ Community Tour: A 30-minute demo of the Community, where we'll explore key features that will enhance your Quantexa journey. 🗣️ Member Interview: Engage in a 45-minute interview, focusing on your experience with the Community so far and any suggestions you may have for improvements. To sign up for a member interview or Community tour please complete this brief survey. Another option for you is to 👋 Join our Monthly Community Connect 👋Explore our Community Tips and uncover the full potential of the Community!
The Community provides a wealth of knowledge and features to support your Quantexa journey. To get you started we've written some handy tips. Explore them below and enhance your Community experience: ✨ Welcome to the new Quantexa Community 📈 Getting the most out of the Quantexa Community ✍️ How to format a post ✅ Marking the best answer 🤝 Quantexa Community Conditions of Use 💻 Troubleshooting login issues 🗣️ How to give Community feedback 🔍 How to maximize your search results on the Community Is there anything you’d like to see a tip on? Comment below!What is it like to be part of the Quantexa Team?
Have you ever wondered what it would be like to work at Quantexa? Well, wonder no longer! In our blog series ‘A Day in the Life of a…’ we talk to Quantexans from all areas of the organisation, helping you to get closer to the people behind the brand. In each article we put the spotlight on a Quantexan giving insights into their day-to-day life, what they love about their job and shouting out some of their career highlights. Check out the Quantexans we’ve caught up with below! If there’s an area of the business you’d like to hear more from leave a comment below, or read details on writing your own 'A Day in the Life of' here. Khasad – Information Security Analyst Quantexa’s Information Security team has three core functions, which all work with various departments. Read how Khasad ensures that the core functions are helping and supporting the wider business, and that our Information Security solutions are up to the highest standard. Chrys – People Operations Partner Our People Operations Partners proactively engage with teams across the business to support Quantexans, and to explore initiatives improving employee engagement, development and progression. Read all about Chrys’ day to day and how she’s helping create a culture where everyone can flourish. Conor – Technical Writer and our Documentation Support Services team helps to create great technical content. Their primary goal is to enhance the Quantexa Platform product offering with succinct technical documentation, you might already used it yourself! Emma – Customer Success Manager Customer Success Managers own relations with live customers across different stakeholders, helping to deliver ongoing value from the solution. We caught up with to see how she’s driving customer advocacy, working with stakeholders to define what ‘success’ looks like and then building a plan to achieve it. Jed – Solutions Success Manager Solution Success Managers typically help with mobilisation, shaping the engagement, and setting up regular touchpoints to demonstrate progression and work collaboratively. Learn how achieves this and helps with roadmap planning during evaluation or go-live stages. Will – Academy Team Lead The Education Services team's primary goal is to help customers and partners become self-sufficient and confident users of the Quantexa Platform. In this article tells us all about how the Academy Team are working towards this goal! Phoebe - Principal Data Engineer The Delivery department at Quantexa includes architects, developers, project managers and business analysts and is responsible for planning, managing and implementing the technical work which brings clients' requirements to life on their Quantexa platforms. In this article tells us all about her Quantexa journey. See the Quantexa Careers website for current vacancies and more details on what it’s like to work at Quantexa.
