Where to Raise Support Requests

When you've tried debugging and searched the Community but still haven't found a solution, it's time to open a Community support request. To ensure you get the help you need, it's important to post your request in the correct topic. Here’s a guide on where to raise your support requests within our platform.

Main Topics for Support

We have two main topics for support requests:

Academy Q&A

The Academy Q&A Topic can be used by anyone in the Academy to get support on their course.

Quantexa Platform

The Quantexa Platform Topic is for anyone seeking Developer support - this could be queries related to upgrades, error messages, best practice for your project etc.

For more information on all the Community Topics, check out our Community Topic guide.

Raising a Support Request

Navigate to the correct Topic.
Select Ask a Question.
Fill out the support request form thoroughly.

For detailed guidance on how to raise a good support request, refer to our next article, where we cover best practices and tips for creating clear and comprehensive support requests.

By posting in the correct Topic and providing detailed information, you’ll ensure your queries are addressed efficiently and accurately by the right Community members and Support Teams.