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How to raise a good support request

Lorena_Seco
Lorena_Seco Posts: 184 QUANTEXA TEAM
edited February 2023 in Getting Started

In order to request support you should have already been through the steps mentioned in “Troubleshooting Guide for Quantexa Developers”. 

You will then need a concise description of your problem with enough detail for someone providing support to get back to you with suggestions without lots of back and forth.

Additionally, you should always be careful to avoid contravening any data security policies.

For more details on what items should a good request include, visit our article below:


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