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This is a public Topic for those getting started with the Community and Quantexa Platform - content posted here will be visible to all.
Check out our Community Topic Guide to find what you're looking for.
Please note: for any questions related to Quantexa Academy click here
Or for any developer support please visit the Quantexa Platform Support Topic
How to raise a good support request
Lorena_Seco
Posts: 183 QUANTEXA TEAM
In order to request support you should have already been through the steps mentioned in “Troubleshooting Guide for Quantexa Developers”.
You will then need a concise description of your problem with enough detail for someone providing support to get back to you with suggestions without lots of back and forth.
Additionally, you should always be careful to avoid contravening any data security policies.
For more details on what items should a good request include, visit our article below:
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VP Customer Success
Head of Customer Success Management - EMEA