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How to raise a good support request 🆘

Lorena_Seco
Lorena_Seco Posts: 182 QUANTEXA TEAM
edited November 4 in Getting Started

In order to request support we highly recommend reviewing our guide on Maximizing Value from Community Support (login required), which outlines:

  1. How to Maximize Value from Community Support
  2. General Troubleshooting Tips
  3. How to Search the Community Effectively
  4. Where to Raise Support Requests
  5. How to Write a Good Support Request
  6. Tips & Tricks to Ensure you get the Answer you're Looking for ASAP
  7. How to Contribute to the Community (and Earn Rewards)

You will then need a concise description of your problem with enough detail for someone providing support to get back to you with suggestions without lots of back and forth.

Additionally, you should always be careful to avoid violating any data security policies.

For more details on what items should a good request include, visit our article below:

https://community.quantexa.com/kb/articles/94-how-to-raise-a-good-support-request


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