3. How to Search the Community Effectively

If debugging doesn't solve your query, the Community can be an excellent resource for finding additional information and solutions. The Community contains a wealth of questions & answers, articles and discussions that might address your issue.

Before posting your own query, we recommend to search the Community first. The answer you're looking for might already be available, saving you considerable time and effort.

Tips for Searching the Community

1: Use Keywords

Begin by using specific keywords related to your issue. For this example, we'll use 'asktimeoutexception'. Entering precise keywords increases the chances of finding relevant discussions and articles.

2: Utilize Quotation Marks

If you are looking for an exact word or phrase, use quotation marks around your search term. For instance, searching for "asktimeoutexception" will return results where this exact phrase appears.

3: Explore Additional Search Options

Under your search query you’ll notice a navigation bar with some buttons showing different types of information and areas of the Community; for example, selecting Articles brings up results from the Community Library. These filters are a great way to help find the type of information you’re looking for quickly.

4: Filter by Discussions

If you want to see if another Community member has posted a question similar to yours, filter the results to show discussions. To do this:

Select the "Discussions" Filter: This filter will display all discussions related to your search term.
Refine by Discussion Type: On the right-hand side you can further refine your search by selecting specific types of discussions from the filters. For example, if you are interested in questions, untick the boxes for ideas, discussions, and polls, leaving only "questions" checked.
Filter by Tags: If your issue pertains to a specific version, or component you can use tags to narrow down the results. For example, if you're using version 2.3, look for a tag related to version 2.3.

6: Review the Results

After applying filters, review the results to see if any of the discussions match your query. Open and browse through relevant discussions to find information that might help resolve your issue.

7: Check the Community Library

In addition to discussions, the Community Library is an invaluable resource. It contains articles written by subject matter experts (SMEs) from across Quantexa. These articles provide complementary advice to that found on the Documentation site.

How to Search the Community Library:

Select the "Articles" Button: This will show results related to the Community Library.
Apply Filters: Use the filters on the right-hand side to refine your search. For example, you may know of a specific author whose content you want to view.

Utilize Article Features

If you find a relevant article:

Use the anchor points on the right hand side to go directly to the section of the article you're looking for.
Leave feedback on the article - by selecting 'Yes' or 'No' under 'Was this article helpful?' If you select 'No', feel free to reach out to the Community Team or leave feedback in our Community survey, suggesting improvements or additional content. This feedback helps improve the Community resources for everyone.