Every time someone comments on a question the original poster will be prompted to reply to:
When you select ‘Yes’ or ‘No,’ it marks the answer as accepted or rejected.
This is important as it will let Community members know you are still looking for alternative suggestions and resolutions or the question needs further investigation.
If all answers are rejected on a question it will be highlighted on the 'Unanswered Questions' list on the Someone Needs Help page.
Marking a 'Best Answer'
When the answer is accepted (the original poster selects ‘Yes’), it will be pinned to the top of the question as a ‘Best Answer,’ which means that anyone searching the query at a later date can easily find the resolution.
Rejecting an answer
If ‘No’ is selected the answer will be rejected. This will let Community members know you are still seeking alternative suggestions and resolutions or that the question needs further investigation. It will also help other members search the query to see what resolutions to try themselves.
If all answers are rejected on a question it will move into the 'Unanswered Questions' list on the Someone Needs Help page.
So, if you’re the original poster of a question be sure to click 'Yes' or 'No' next to 'Did this answer your question?' it will help you find the answer you need and help out your fellow Community members in the future 😊
