6. Tips & Tricks to Ensure you get the Answer you're Looking for ASAP

When you’ve curated your question and posted it on the Community, you naturally want to get the best answer as soon as possible. Here are some tips and tricks to ensure you achieve this:

1. Respond Promptly to Follow-Up Questions

If a Community member responds to your query with follow-up questions or suggested solutions, provide comprehensive answers to their follow-up questions. If the proposed solution doesn't work, clearly and concisely explain what you’re seeing and why it didn’t work. Again including screenshots here can be really helpful.

2. Rejecting Answers

If the follow-up questions or potential solutions aren't what you're looking for, you can reject them as answers by selecting "No" next to "Did this answer your question?" Rejecting all comments on a post moves your question back to the unanswered list, increasing its visibility for more potential solutions.

3. Marking Best Answers

If you find a solution that works, mark "Yes" next to "Did this answer your question?" This action pins the answer to the top as the best answer. It helps other Community members easily find the solution without scrolling through all the comments. It also notifies the Community and triage teams that your question has been resolved.

4. Staying Updated on Posts

If someone else in your team posted a query but you want to stay updated on its progress, bookmark the post. This ensures you receive notifications whenever the post is updated, commented on, or marked with a best answer. To do this, click the small chevron icon at the top next to the title. Whilst you may want to stay updated on your colleague's posts, we recommend having one person in the team responsible for each post to keep the process streamlined.

5. Managing Notification Settings

To ensure you receive notifications:

Navigate to your profile by selecting your avatar in the top right corner and then select 'Account & Privacy' settings.
On your profile page, click the 'Notification Preferences' in the right-hand side panel.
Choose the notifications you want to receive - the bell icon is for notifications on the Community and the tray icon is for emails.

Make sure to enable all notification options for posts, especially: