Academy Support Call Schedule

Nida_Ahmed
Nida_Ahmed Posts: 316 QUANTEXA TEAM
edited January 8 in Academy
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This post will have the latest information on Quantexa Academy Support Calls.

The Academy Team will post a comment below to inform you of any cancellations for the week.

To ensure you are up-to-date on the schedule, we recommend bookmarking this post so you receive a notification informing you of the updates.

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Support calls will not be run on any UK Bank Holidays which include:

  • New Year's Day (1st January)
  • Good Friday
  • Easter Sunday
  • Early May Bank Holiday (First weekend of May)
  • Spring Bank Holiday (Last weekend of May)
  • Summer Bank Holiday (Last weekend of August)
  • Christmas Day (25th December)
  • Boxing Day (26th December)

Nida Ahmed - Academy Team Lead ⛑️

Did my reply answer your question? Why not mark it as accepted 😁

Best Answer

  • Nida_Ahmed
    Nida_Ahmed Posts: 316 QUANTEXA TEAM
    edited March 3 Answer Accepted ✓

    Hi All,

    Next week's cancellations are as follows:

    Monday 2.30pm DEA only (03/03/25)

    Tuesday 8am (04/03/25)

    Friday 2.30pm DEA & SEA (07/03/25)

    All other calls will be scheduled as normal.

    We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

    Nida Ahmed - Academy Team Lead ⛑️

    Did my reply answer your question? Why not mark it as accepted 😁

Comments

  • Nida_Ahmed
    Nida_Ahmed Posts: 316 QUANTEXA TEAM

    Hi all, Scoring Support is cancelled today (28/10/24). All other calls with be running as normal this week! ☄️

    Nida Ahmed - Academy Team Lead ⛑️

    Did my reply answer your question? Why not mark it as accepted 😁

  • Sian_Ayres
    Sian_Ayres Posts: 640 QUANTEXA TEAM

    📢 Hi all, there will be no afternoon support calls this Friday (8/11/24) at 14:30 (UK time). All other calls will be running as normal! 📢

  • Rupali_Pandit
    Rupali_Pandit Posts: 173 QUANTEXA TEAM
    edited November 2024

    📢No Support Calls from November 11th to 15th📢

    Hello Everyone!

    Please note that there will be no support calls (Data Engineering Academy & Scoring Engineering Academy) next week from November 11th to November 15th. Feel free to post your queries through community posts.

    Thank you for your understanding & Apologies for any inconvenience.

    Rupali Pandit - Academy Team Lead 🤠 

  • Irena_Yanachkova
    Irena_Yanachkova Posts: 39 QUANTEXA TEAM

    Hello Everyone!

    Please note that there will be no Scoring support call today 22nd November. Feel free to post your queries through community posts.

    Thank you for your understanding & Apologies for any inconvenience.

    Thanks,

    Irena

  • Irena_Yanachkova
    Irena_Yanachkova Posts: 39 QUANTEXA TEAM
    edited November 2024

    Hi Everyone!

    Please note that there will be no support calls (Data Engineering Academy & Scoring Engineering Academy) this week on Monday 25th and Friday 29th November. Feel free to post your queries through community posts.

    Thank you for your understanding & Apologies for any inconvenience.

    Thanks,

    Irena

  • Irena_Yanachkova
    Irena_Yanachkova Posts: 39 QUANTEXA TEAM

    Hi all, there will be no Scoring support call this Thursday, November 28th. The Data Engineering call will run as planned.

    Thanks,

    Irena

  • Nida_Ahmed
    Nida_Ahmed Posts: 316 QUANTEXA TEAM
    edited November 2024

    Hi everyone, the Support Call cancellation schedule is as follows for W/C (02/12/24)

    8am (Morning) Support calls 

    Friday 6th December

    Data Engineering Academy (Afternoon)

    Tues 3rd, Thurs 5th

    Scoring Engineer Academy (Afternoon)

    Mon 2nd, Wed 4th, Fri 6th

    Nida Ahmed - Academy Team Lead ⛑️

    Did my reply answer your question? Why not mark it as accepted 😁

  • Nida_Ahmed
    Nida_Ahmed Posts: 316 QUANTEXA TEAM

    Hi everyone, the Support Call cancellation schedule is as follows for W/C (09/12/24)

    Data Engineering Academy (Afternoon)

    Tues 10th, Thurs 12th

    Scoring Engineer Academy (Afternoon)

    Wed 11th

    Nida Ahmed - Academy Team Lead ⛑️

    Did my reply answer your question? Why not mark it as accepted 😁

  • Nida_Ahmed
    Nida_Ahmed Posts: 316 QUANTEXA TEAM

    Hi everyone, the Support Call cancellation schedule is as follows for W/C (16/12/24)

    Data Engineering Academy (Afternoon)

    Tues (17th Dec), Thur (19th Dec), 

    Scoring Engineer Academy (Afternoon)

    Mon(16th Dec), Wed (17th Dec)

    Nida Ahmed - Academy Team Lead ⛑️

    Did my reply answer your question? Why not mark it as accepted 😁

  • Sian_Ayres
    Sian_Ayres Posts: 640 QUANTEXA TEAM
    edited December 2024

    Hi everyone!

    There will be no support calls and limited responses on the Quantexa Community from 25th December - 2nd January due to the holidays. 🎁✨

    Support calls will resume as usual on the 3rd of January.

    Thanks for your understanding!

  • Sian_Ayres
    Sian_Ayres Posts: 640 QUANTEXA TEAM
    edited January 6

    Hi All,

    The following support calls are cancelled for this week:

    Monday – Data Engineering Academy (Afternoon)

    Tuesday - Scoring Engineer Academy (Afternoon)

    Wednesday - 8am (Morning) & Data Engineering Academy (Afternoon)

    Also Scoring Engineer Academy (Afternoon) will be at 14:30 UK time instead of 16:00

    Thursday – Scoring Engineer Academy (Afternoon)

    Friday - None

    There will be a new support call schedule coming soon with new invites!

    Apologies for the inconvenience!

  • Sian_Ayres
    Sian_Ayres Posts: 640 QUANTEXA TEAM
    edited January 13

    Hi all,

    This is the support call schedule for W/C 13/01/25:

    There will be no support calls on Monday 13th January

    From this week onwards there will be a new support call schedule as follows:

    General Support Sessions (DEA & SEA):

    • Tuesday, Thursday, Friday: 8:00 – 9:00 AM (UK time)

    Additional Sessions:

    Data Engineering Academy (DEA):

    • Monday, Friday: 2:30 – 3:30 PM (UK time)
    • Wednesday: 4:00 – 5:00 PM (UK time)

    Scoring Engineering Academy (SEA):

    • Tuesday: 4:00 – 4:30 PM (UK time)
    • Thursday, Friday: 2:30 – 3:00 PM (UK time)

    Invites to the new calls will be sent out very soon!

  • Nida_Ahmed
    Nida_Ahmed Posts: 316 QUANTEXA TEAM

    Hi All,

    Today's (05/02/25) Data Engineering Academy support call is cancelled due to staff sickness. All other calls will be scheduled as normal.

    We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

    Nida Ahmed - Academy Team Lead ⛑️

    Did my reply answer your question? Why not mark it as accepted 😁

  • Rupali_Pandit
    Rupali_Pandit Posts: 173 QUANTEXA TEAM

    Hi All,

    Scoring Engineer Academy support call scheduled for Friday 28th February 2:30 pm GMT is cancelled.

    All other calls will be scheduled as normal.

    We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

    Rupali Pandit - Academy Team Lead 🤠

  • Nida_Ahmed
    Nida_Ahmed Posts: 316 QUANTEXA TEAM

    Hi All,

    Today's (03/03/25) support call has been cancelled due to limited staff availability. Please refer to the first message for the cancellation schedule this week.

    Nida Ahmed - Academy Team Lead ⛑️

    Did my reply answer your question? Why not mark it as accepted 😁

  • Rupali_Pandit
    Rupali_Pandit Posts: 173 QUANTEXA TEAM

    Hi All,

    Please note that the following scheduled support calls will be canceled next week:

    • Data Engineering Academy (DEA): Tuesday, March 11th, 2025, at 8:00 AM (UK time)
    • Scoring Engineering Academy (SEA): Friday, March 14th, 2025, from 2:30 – 3:00 PM (UK time)

    All other support calls will proceed as scheduled.

    We apologize for any inconvenience. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you.

    Best regards,
    Rupali Pandit – Academy Team Lead 🤠

  • Nida_Ahmed
    Nida_Ahmed Posts: 316 QUANTEXA TEAM

    Hi All,

    *Amendment to the post above*

    Please note that now only ONE of the following scheduled support calls will be cancelled this week (commencing 10/03/25):

    Tuesday, March 11th, 2025, at 8:00 AM (UK time)

    All other support calls will proceed as scheduled.

    We apologize for any inconvenience. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you.

    Thanks!

    Nida Ahmed - Academy Team Lead ⛑️

    Did my reply answer your question? Why not mark it as accepted 😁

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