KPMG: Transformation Progress Hampered By Workforce Issues
The majority of US businesses say they have not seen an increase in performance or profitability from digital transformation investments in the last two years, even though a majority say that ROI has exceeded expectations on some metrics, a new KPMG survey has found.
According to the survey of 400 US technology executives, 51 percent of respondents on average have not seen an increase in performance or profitability from digital transformation investments. At the same time, 56% of executives say that ROI for digital transformation initiatives has exceeded expectations on the following metrics: improving efficiency and cost cutting; increasing employee productivity; and enhancing customer engagement.
Read more here … @Quanexa's Donna Goodwin weighs in.