Academy Support Call Schedule

Hi everyone, the Support Call cancellation schedule is as follows for W/C (02/12/24)

8am (Morning) Support calls 

Friday 6th December

Data Engineering Academy (Afternoon)

Tues 3rd, Thurs 5th

Scoring Engineer Academy (Afternoon)

Mon 2nd, Wed 4th, Fri 6th

Hi everyone, the Support Call cancellation schedule is as follows for W/C (09/12/24)

Data Engineering Academy (Afternoon)

Tues 10th, Thurs 12th

Scoring Engineer Academy (Afternoon)

Wed 11th

Hi everyone, the Support Call cancellation schedule is as follows for W/C (16/12/24)

Data Engineering Academy (Afternoon)

Tues (17th Dec), Thur (19th Dec), 

Scoring Engineer Academy (Afternoon)

Mon(16th Dec), Wed (17th Dec)

Hi All,

The following support calls are cancelled for this week:

Monday – Data Engineering Academy (Afternoon)

Tuesday - Scoring Engineer Academy (Afternoon)

Wednesday - 8am (Morning) & Data Engineering Academy (Afternoon)

Also Scoring Engineer Academy (Afternoon) will be at 14:30 UK time instead of 16:00

Thursday – Scoring Engineer Academy (Afternoon)

Friday - None

There will be a new support call schedule coming soon with new invites!

Apologies for the inconvenience!

Hi all,

This is the support call schedule for W/C 13/01/25:

There will be no support calls on Monday 13th January

From this week onwards there will be a new support call schedule as follows:

General Support Sessions (DEA & SEA):

• Tuesday, Thursday, Friday: 8:00 – 9:00 AM (UK time)

Additional Sessions:

Data Engineering Academy (DEA):

• Monday, Friday: 2:30 – 3:30 PM (UK time)
• Wednesday: 4:00 – 5:00 PM (UK time)

Scoring Engineering Academy (SEA):

• Tuesday: 4:00 – 4:30 PM (UK time)
• Thursday, Friday: 2:30 – 3:00 PM (UK time)

Invites to the new calls will be sent out very soon!

Hi All,

Scoring Engineer Academy support call scheduled for Friday 28th February 2:30 pm GMT is cancelled.

All other calls will be scheduled as normal.

We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

Rupali Pandit - Academy Team Lead 🤠

Hi All,

Next week's cancellations are as follows:

Monday 2.30pm DEA only (03/03/25)

Tuesday 8am (04/03/25)

Friday 2.30pm DEA & SEA (07/03/25)

All other calls will be scheduled as normal.

We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

Hi All,

Today's (03/03/25) support call has been cancelled due to limited staff availability. Please refer to the first message for the cancellation schedule this week.

Hi All,

Please note that the following scheduled support calls will be canceled next week:

• Data Engineering Academy (DEA): Tuesday, March 11th, 2025, at 8:00 AM (UK time)
• Scoring Engineering Academy (SEA): Friday, March 14th, 2025, from 2:30 – 3:00 PM (UK time)

All other support calls will proceed as scheduled.

We apologize for any inconvenience. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you.

Best regards,
Rupali Pandit – Academy Team Lead 🤠

Hi All,

*Amendment to the post above*

Please note that now only ONE of the following scheduled support calls will be cancelled this week (commencing 10/03/25):

Tuesday, March 11th, 2025, at 8:00 AM (UK time)

All other support calls will proceed as scheduled.

We apologize for any inconvenience. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you.

Thanks!