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Academy Support Call Schedule

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Nida
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8 months ago

This post will have the latest information on Quantexa Academy Support Calls.

The Academy Team will post a comment below to inform you of any cancellations for the week.

To ensure you are up-to-date on the schedule, we recommend bookmarking this post so you receive a notification informing you of the updates.

To bookmark a post, select the chevron icon in the top right-hand corner of the page as seen below:

Figure 1: An image showing how to select the bookmark button

Support calls will not be run on any UK Bank Holidays which include:

  • New Year's Day (1st January)
  • Good Friday
  • Easter Monday
  • Early May Bank Holiday (First weekend of May)
  • Spring Bank Holiday (Last weekend of May)
  • Summer Bank Holiday (Last weekend of August)
  • Christmas Day (25th December)
  • Boxing Day (26th December)

Support Call Schedule:

General Support Sessions (DEA & SEA):

  • Tuesday, Thursday, Friday: 8:00 – 9:00 AM (UK time)

Additional Sessions:

Data Engineering Academy (DEA):

  • Monday, Friday: 2:30 – 3:30 PM (UK time)
  • Wednesday: 4:00 – 5:00 PM (UK time)

Scoring Engineering Academy (SEA):

  • Tuesday: 4:00 – 4:30 PM (UK time)
  • Thursday, Friday: 2:30 – 3:00 PM (UK time)

Published 8 months ago
Version 1.0

28 Comments

  • Hi All,

    Please note the following support call cancellations for next week:

    • Thursday, 3rd April 2025:
      • 2:30 PM – SEA only
    • Friday, 4th April 2025:
      • 8:00 AM – DEA
      • 2:30 PM – SEA

    All other support calls will continue as scheduled.

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hi All,

    Please note the following support call cancellations for next week:

    • Wenesday, 9th April 2025:
      • 4:00 PM – DEA
    • Thursday, 10th April 2025:
      • 2:30 PM – SEA
    • Friday, 11th April 2025:
      • 8:00 AM – DEA

    All other support calls will continue as scheduled.

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hi All,

    Please note the following support call cancellations for next week:

    • Thursday, 17th April 2025:
      • 2:30 PM – SEA only
    • Friday, 18th April 2025 cancelled due to UK Bank Holiday:
      • 8:00 AM – DEA
      • 2:30 PM – SEA

    All other support calls will continue as scheduled.

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hi All,

    Please note the following support call cancellations for next week:

    • Monday, 21st April 2025,cancelled due to Bank Holiday :
      • 2:30 PM – DEA only
    • Tuesday, 22nd April 2025:
      • 4:00 PM – SEA only
    • Thursday, 24th April 2025:
      • 2:30 PM – SEA only
    • Friday, 25th April 2025:
      • 8:00 AM – DEA
      • 2:30 PM – SEA

    All other support calls will continue as scheduled.

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hi All,

    Please note the following support call cancellations for next week:

    • Monday, 12th May 2025:
      • 2:30 PM – DEA
    • Wednesday, 14th May 2025:
      • 4:00 PM – DEA
    • Thursday, 15th May 2025:
      • 4:00 PM – DEA
    • Friday, 16th May 2025:
      • 8:00 AM – DEA
      • 2:30 PM – SEA

    All other support calls will continue as scheduled.

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hi All,

    Please note the following support call cancellations for next week (26th -30th May 2025):

    • Monday, 26th May 2025: {UK Bank Holiday}
      • 8:00 AM – DEA
      • 2:30 PM – DEA
    • Wednesday, 28th May 2025:
      • 4:00 PM – DEA
    • Friday, 30th May 2025:
      • 8:00 AM – DEA
      • 2:30 PM – SEA

    All other support calls will continue as scheduled.

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hi All,

    Please note the following support call cancellations for next week (2nd -6th June 2025):

    • Wednesday, 4th June2025:
      • 4:00 PM – DEA
    • Thursday, 5th June 2025:
      • 8:00 AM – DEA/SEA
    • Friday, 6th June2025:
      • 2:30 PM – DEA
      • 2:30 PM – SEA

    All other support calls will continue as scheduled.

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hey Everyone!

    The only support calls running this week will be:

    • Monday 9th June
      • 14:30 - DEA
    • Thursday 12th June 
      • 8:00 - DEA/SEA

    All other support calls for the Data Engineering and Scoring Academy are cancelled!

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Many thanks,

    Sian Ayres - Academy Team Lead @ Quantexa