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πŸ“… Support Call Availability & Cancellations

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Nida
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1 year ago

This post will have the latest information on Quantexa Academy Support Calls. The Academy Team will update this post to inform you of any cancellations for the week.

To ensure you are up-to-date on the schedule, we recommend bookmarking this post so you receive a notification informing you of the updates. To bookmark a post, select the bell+ icon in the top right-hand corner of the page as seen below: 

Figure 1: An image showing how to select the bookmark button.

Figure 1

🚫Support Call Cancellations 🚫

Below support calls are cancelled due to limited staff availability:

  • Tuesday 15th September  - 08:00AM GMT: DEA & DEA
  • Tuesday 16th September - 14:30 GMT: SEA
  • Wednesday 17th September - 16:00 GMT: DEA & SEA
  • Friday 19th September - 08:00AM GMT: DEA & SEA

All other support calls will resume as normal, if you have any questions outside of the support calls please ask them on the Academy Q&A topic !

Bank Holidays

Support calls will not be run on any UK Bank Holidays, which include: 

  • New Year's Day (1st January)
  • Good Friday
  • Easter Monday
  • Early May Bank Holiday (First weekend of May)
  • Spring Bank Holiday (25th May)
  • Summer Bank Holiday (31st August)
  • Christmas Day (25th December)
  • Boxing Day (26th December)

Support Call Schedule:

General Support Sessions (DEA & SEA):

  • Monday: 2:30 – 3:30 PM (UK time)
  • Tuesday, Friday: 8:00 – 9:00 AM (UK time)
  • Wednesday: 4:00 – 5:00 PM (UK time)
  • Thursday: 6:00 – 7:00 AM (UK time)

Additional Sessions:

Scoring Engineer Academy (SEA):

  • Tuesday: 2:30 – 3:00 PM (UK time)

πŸ””Reminder: These Support calls are run for live Academy learners only. Certified engineers are not suggested to join these support calls.

Updated 30 days ago
Version 19.0

41 Comments

  • Hi All,

    Please note the following support call cancellations for next week (16th-20th June 2025):

    • Monday, 16th June2025:
      • 2:30 PM – DEA
    • Thursday 19th June 2025 
      • 8:00 AM - DEA/SEA

    All other support calls will continue as scheduled.

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead πŸ‘©β€πŸ’»

  • πŸ“’No Scoring Support Call πŸ“’

    Hello Everyone!

    Please note that there will be no scoring support call  on 25th July 2025 at 2:30 pm BST. Feel free to post your queries through community posts.

    Thank you for your understanding & Apologies for any inconvenience.

    Rupali Pandit - Academy Team Lead 🀠 

  • Hi All,

    Please note the following support call cancellations for next week (28th July -1st August 2025):

    • Thursday, 31st July 2025:
      • 8:00 AM – DEA/SEA
    • Wednesday, 30th July 2025:
      • 4:00 PM – DEA

    All other support calls will continue as scheduled.

    We apologies for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead πŸ‘©β€πŸ’»

  • Hi All,

    Please note the following support call cancellations for next week (4th August - 8th August 2025):

    • Friday, 8th August 2025:
      • 2:30 PM – DEA

    All other support calls will continue as scheduled.

    We apologies for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead πŸ‘©β€πŸ’»

  • Hello all,

    ***Amendment to the post above***

    Due to an increase in capacity, today's support call (8th August) for the Data Engineer Academy will be taking place at 14:30 BST. Looking forward to seeing you there!

    Kind regards,

    Oliver Cadman - Academy Team Lead 🎹

  • Hi All,

    Please note the following support call cancellations for this week (11th August - 15th August 2025):

    • Friday,  15th August 2025:
      • 8:00 AM – DEA/SEA
      • 2:30 PM – DEA

    All other support calls will continue as scheduled.

    We apologies for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead πŸ‘©β€πŸ’»

  • Hello all,

    ***Amendment to the post above***

    Due to an increase in capacity, tomorrow's support calls (15th August) for the Data/Scoring Engineer Academies will be taking place at 08:00 (DEA and SEA) and 14:30 BST (DEA only). Looking forward to seeing you there!

    Kind regards,

    Oliver Cadman - Academy Team Lead 🎹

  • Hi All,

    Scoring Engineer Academy support call scheduled for Friday 22nd August 20205 at  2:30 pm GMT is cancelled.

    All other calls will be scheduled as normal.

    We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

    Rupali Pandit - Academy Team Lead 🀠

  • Hello all, 

    Due to unforeseen circumstances, today's Scoring Support call on the 4th September has to be cancelled. The next support call will take place at 14:30 BST on Friday 5th September. We apologise for any inconvenience caused.

    Kind regards

    Oliver

  • Kindley can you provide instructions on how to join the support calls. Are they video calls? where do I find the link? thanks