Introduction to Case Management

Case Management enables users to create and manage cases through a structured sequence of workflow stages, guiding each case from initiation to resolution. Resolution may involve submitting regulatory reports such as Suspicious Activity Reports (SARs) or Currency Transaction Reports (CTRs) to the Financial Crimes Enforcement Network (FinCEN), or simply closing the case if no risk exposure is identified.

Case Management - Core Areas

The Case Management UI consists of two core components:

1️⃣ Case List Page

The Case List page presents all active Alerts, Cases, SARs, CTRs, and Customer Risk Review (CRR) that require action from the assigned user. It allows switching between different Workflow Types and offers search and filter options to display only the Cases accessible to the user.

Users can preview a case from this page or open a detailed view for further investigation.

Note: This page shows all active Cases at different stages of the workflow that require action from assigned individuals

2️⃣ Case Details Page

This page displays the details of the specific Case the user has opened. As an Investigator, you can perform analysis, record conclusions, generate a SAR, or review the CTR.

Now, we’ll take a look at the features of the two primary components of the Case Management UI.