New to Quantexa Quantexa Support

2. Quantexa Support Channels

There are a range of support channels available to developers using Quantexa technology, each with their own specific uses. It's important to use the appropriate channel to ensure you get the best support as quickly as possible.

💬 Quantexa Community

The Quantexa Platform Support Topic is a private Community channel dedicated to Quantexa developers to help with Quantexa Solution development. This is the best channel for access to Community support networks as it is used by wider Quantexa teams and users. It is a continually-growing knowledge base resource.

Intended use:

Non-urgent Customer queries
Asking non-sensitive questions
General help on a topic that is not covered in the documentation
Searching for known previously encountered issues in previous posts
Queries on errors, explanation of log messages, best practices
Requesting advice on debugging approaches
Request new Product features

For other support queries (not related to developer support) please leverage our other Community Topics e.g. Getting Started or if you have a question related to an industry use case, why not check out our User Groups?

Access:

URL: Quantexa Platform Support
Login or register with your corporate email address to access the Quantexa community

📝Note: If you have registered for the Quantexa Community you'll also be able to access the Documentation Site.

🔌 Product Support (Post Go-Live)

Quantexa Service Desk Portal

Tracking of all service desk tickets and incidents. Responses based on service level agreements (SLAs).

24/7 Telephone Support for severity 1 and 2 incidents covering 6 geographical local helpdesk numbers.

Countries & Support Phone Numbers (only available to those with live projects)

Australia: 1800024721
Canada: 18665430596
India (Calls to the Indian number need to be made from a local Indian handset that also has the ability to make international calls): 0008000502021
Malaysia: 1800810964
Singapore: 8001205119
UK: 03301595273
USA: 18447409220

Quantexa Support is available to all clients with a live solution in production and is intended for:

Reporting any product-related production incidents that need vendor support
Core Quantexa Platform issues and break-fix support
Tracking of all support tickets and share logs (redacting any sensitive data)
Raise service requests e.g. requesting release files or advising if a version upgrade

Access:

The client and their support team members need to be onboarded as part of going live (by PM) by raising a request in QS portal