The Solution Success team at Quantexa support in the delivery of the Customer's vision through essentially acting as an internal voice for them. Ensuring value is being delivered in key success areas and setting them up for a successful ongoing journey.
Solution Success Managers are involved after the Solution Engineering part of the customer lifecycle and before the Customer Success stage. This typically involves mobilisation and shaping the engagement, regular touchpoints throughout to demonstrate progression and work collaboratively, and then value communication and roadmap planning during evaluation or go-live stages.
Solution Success Managers are typically close to the day-to-day action without being technically focused. This gives a unique opportunity to spot issues ahead of time, create solutions, and identify commercial expansions to feed into Sales or the CSM teams.
In this article, we speak to Jed, who is a Solution Success Manager within our Solution Success team.
Personally, I’m big into sports and keen to do anything that involves competition – at weekends you’ll find me golfing, cycling, or playing 11-a-side in an amateur Football league (surely about to be scouted any week now!!). I also like to unwind by camping in Devon and Cornwall, holidaying abroad, and baking weekly sourdough.
Professionally, it’s coming up to 2 years at Quantexa and I’ve mainly worked on Government, Banking, and Insurance projects. Before Quantexa I was part of the financial crime team at Deloitte and before that the Credit Risk team at LBG. Coincidentally I actually worked with Quantexa on a PoC while I was at Deloitte, I must’ve been so impressed with the Q team I just had to join when the opportunity presented.
How do you normally start your working day?
A coffee and a Duolingo session on the way to the office (Spanish - streak of 150). First thing when I arrive I check the good old to do list for the day and see if anything urgent came in from the evening before.
How would you describe a typical day?
A “typical” day is tough to pin down as there is lots of variation, mainly driven by stage and type of the project.
Currently, most days start with joining stand-ups across to get an idea of latest activities and see if any help is needed. Then:
Early on in a project our team we’d be helping with mobilisation and planning, which may include discussing the solution design, success criteria (our favourite topic), and scoring.
Throughout the project we’d be reviewing outputs, demoing to the customer, talking to future end users.
At the end of a PoC it could be running evaluation sessions with the client to showcase value from the solution, discussing roadmap and planning self-sufficiency.
What do you enjoy most in your role?
Working with lots of internal teams, we get to see both the commercial and delivery side of things. And the range of different clients and use cases is always keeping me on my toes
What are your main goals as a Solution Success Manager?
- Showcase value
- Build confidence and good relationships with the customer…. Deliver on what we say we’ll deliver on
- Always be listening – e.g. gather feedback from the client and understand key problems
- Identify new areas of potential expansion
What are your most memorable moments?
Lots of highlights over the short time I’ve been here, for example on the PSFA/ Cabinet Office Covid Loan fraud project. Working with loads of lenders and investigation teams and them exclaiming how much value they see in Quantexa. Building a network in 5 minutes in a demo with Senior Investigators after they’d said it took them 6 weeks to put together was fairly entertaining!
What do you think are the most important attributes of a Solution Success Manager?
Personable, logically minded and keen to solve problems, willingness to question.
What are you excited about at the moment?
Mobilisation of the new Cabinet Office central platform, supporting go live for two major financial institutions, and supporting on a new use case within Insurance, lots going on!