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Academy Support Call Schedule

Nida's avatar
Nida
Icon for Community Team rankCommunity Team
7 months ago

This post will have the latest information on Quantexa Academy Support Calls.

The Academy Team will post a comment below to inform you of any cancellations for the week.

To ensure you are up-to-date on the schedule, we recommend bookmarking this post so you receive a notification informing you of the updates.

To bookmark a post, select the chevron icon in the top right-hand corner of the page as seen below:

Figure 1: An image showing how to select the bookmark button

Support calls will not be run on any UK Bank Holidays which include:

  • New Year's Day (1st January)
  • Good Friday
  • Easter Monday
  • Early May Bank Holiday (First weekend of May)
  • Spring Bank Holiday (Last weekend of May)
  • Summer Bank Holiday (Last weekend of August)
  • Christmas Day (25th December)
  • Boxing Day (26th December)

Support Call Schedule:

General Support Sessions (DEA & SEA):

  • Tuesday, Thursday, Friday: 8:00 – 9:00 AM (UK time)

Additional Sessions:

Data Engineering Academy (DEA):

  • Monday, Friday: 2:30 – 3:30 PM (UK time)
  • Wednesday: 4:00 – 5:00 PM (UK time)

Scoring Engineering Academy (SEA):

  • Tuesday: 4:00 – 4:30 PM (UK time)
  • Thursday, Friday: 2:30 – 3:00 PM (UK time)

Published 7 months ago
Version 1.0

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  • Nida's avatar
    Nida
    Icon for Community Team rankCommunity Team
    3 months ago

    Hi All,

    Next week's cancellations are as follows:

    Monday 2.30pm DEA only (03/03/25)

    Tuesday 8am (04/03/25)

    Friday 2.30pm DEA & SEA (07/03/25)

    All other calls will be scheduled as normal.

    We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

  • Rupali_Pandit's avatar
    Rupali_Pandit
    Icon for Quantexa Team rankQuantexa Team
    3 months ago

    Hi All,

    Scoring Engineer Academy support call scheduled for Friday 28th February 2:30 pm GMT is cancelled.

    All other calls will be scheduled as normal.

    We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

    Rupali Pandit - Academy Team Lead 🤠

  • Nida's avatar
    Nida
    Icon for Community Team rankCommunity Team
    4 months ago

    Hi All,

    Today's (05/02/25) Data Engineering Academy support call is cancelled due to staff sickness. All other calls will be scheduled as normal.

    We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

  • Sian_Ayres's avatar
    Sian_Ayres
    Icon for Quantexa Team rankQuantexa Team
    5 months ago

    Hi all,

    This is the support call schedule for W/C 13/01/25:

    There will be no support calls on Monday 13th January

    From this week onwards there will be a new support call schedule as follows:

    General Support Sessions (DEA & SEA):

    • Tuesday, Thursday, Friday: 8:00 – 9:00 AM (UK time)

    Additional Sessions:

    Data Engineering Academy (DEA):

    • Monday, Friday: 2:30 – 3:30 PM (UK time)
    • Wednesday: 4:00 – 5:00 PM (UK time)

    Scoring Engineering Academy (SEA):

    • Tuesday: 4:00 – 4:30 PM (UK time)
    • Thursday, Friday: 2:30 – 3:00 PM (UK time)

    Invites to the new calls will be sent out very soon!

  • Sian_Ayres's avatar
    Sian_Ayres
    Icon for Quantexa Team rankQuantexa Team
    5 months ago

    Hi All,

    The following support calls are cancelled for this week:

    Monday – Data Engineering Academy (Afternoon)

    Tuesday - Scoring Engineer Academy (Afternoon)

    Wednesday - 8am (Morning) & Data Engineering Academy (Afternoon)

    Also Scoring Engineer Academy (Afternoon) will be at 14:30 UK time instead of 16:00

    Thursday – Scoring Engineer Academy (Afternoon)

    Friday - None

    There will be a new support call schedule coming soon with new invites!

    Apologies for the inconvenience!

  • Sian_Ayres's avatar
    Sian_Ayres
    Icon for Quantexa Team rankQuantexa Team
    5 months ago

    Hi everyone!

    There will be no support calls and limited responses on the Quantexa Community from 25th December - 2nd January due to the holidays. 🎁✨

    Support calls will resume as usual on the 3rd of January.

    Thanks for your understanding!

  • Nida's avatar
    Nida
    Icon for Community Team rankCommunity Team
    6 months ago

    Hi everyone, the Support Call cancellation schedule is as follows for W/C (16/12/24)

    Data Engineering Academy (Afternoon)

    Tues (17th Dec), Thur (19th Dec), 

    Scoring Engineer Academy (Afternoon)

    Mon(16th Dec), Wed (17th Dec)

  • Nida's avatar
    Nida
    Icon for Community Team rankCommunity Team
    6 months ago

    Hi everyone, the Support Call cancellation schedule is as follows for W/C (09/12/24)

    Data Engineering Academy (Afternoon)

    Tues 10th, Thurs 12th

    Scoring Engineer Academy (Afternoon)

    Wed 11th

  • Nida's avatar
    Nida
    Icon for Community Team rankCommunity Team
    6 months ago

    Hi everyone, the Support Call cancellation schedule is as follows for W/C (02/12/24)

    8am (Morning) Support calls 

    Friday 6th December

    Data Engineering Academy (Afternoon)

    Tues 3rd, Thurs 5th

    Scoring Engineer Academy (Afternoon)

    Mon 2nd, Wed 4th, Fri 6th

  • Irena_Yanachkova's avatar
    Irena_Yanachkova
    Icon for Quantexa Team rankQuantexa Team
    6 months ago

    Hi all, there will be no Scoring support call this Thursday, November 28th. The Data Engineering call will run as planned.

    Thanks,

    Irena