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Academy Support Call Schedule

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Nida
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11 months ago

This post will have the latest information on Quantexa Academy Support Calls.

The Academy Team will update this post to inform you of any cancellations for the week.

To ensure you are up-to-date on the schedule, we recommend bookmarking this post so you receive a notification informing you of the updates.

To bookmark a post, select the bell+ icon in the top right-hand corner of the page as seen below: 

Figure 1: An image showing how to select the bookmark button

Support Call Schedule:

IMPORTANT: This Friday(19/09/2025) afternoon support call for the Data Engineer Academy (DEA) and Thursday(18/09/2025) Scoring Engineer Academy (SEA) has been cancelled . All other support calls will continue as normal. We recommend attending these to ensure you understand concepts and get maximum value from the Academy. 

General Support Sessions (DEA & SEA):

  • Tuesday, Thursday, Friday: 8:00 – 9:00 AM (UK time)

Additional Sessions:

Data Engineering Academy (DEA):

  • Monday: 2:30 – 3:30 PM (UK time)
  • Wednesday: 4:00 – 5:00 PM (UK time)

Scoring Engineering Academy (SEA):

  • Tuesday: 4:00 – 4:30 PM (UK time)
  • Thursday: 2:30 – 3:00 PM (UK time)

Bank Holidays

Support calls will not be run on any UK Bank Holidays, which include: 

  • New Year's Day (1st January)
  • Good Friday
  • Easter Monday
  • Early May Bank Holiday (First weekend of May)
  • Spring Bank Holiday (Last weekend of May)
  • Summer Bank Holiday (Last weekend of August)
  • Christmas Day (25th December)
  • Boxing Day (26th December)
Updated 22 hours ago
Version 5.0

39 Comments

  • Hi All,

    Please note the following support call cancellations for next week (16th-20th June 2025):

    • Monday, 16th June2025:
      • 2:30 PM – DEA
    • Thursday 19th June 2025 
      • 8:00 AM - DEA/SEA

    All other support calls will continue as scheduled.

    We apologise for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • 📢No Scoring Support Call 📢

    Hello Everyone!

    Please note that there will be no scoring support call  on 25th July 2025 at 2:30 pm BST. Feel free to post your queries through community posts.

    Thank you for your understanding & Apologies for any inconvenience.

    Rupali Pandit - Academy Team Lead 🤠 

  • Hi All,

    Please note the following support call cancellations for next week (28th July -1st August 2025):

    • Thursday, 31st July 2025:
      • 8:00 AM – DEA/SEA
    • Wednesday, 30th July 2025:
      • 4:00 PM – DEA

    All other support calls will continue as scheduled.

    We apologies for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hi All,

    Please note the following support call cancellations for next week (4th August - 8th August 2025):

    • Friday, 8th August 2025:
      • 2:30 PM – DEA

    All other support calls will continue as scheduled.

    We apologies for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hello all,

    ***Amendment to the post above***

    Due to an increase in capacity, today's support call (8th August) for the Data Engineer Academy will be taking place at 14:30 BST. Looking forward to seeing you there!

    Kind regards,

    Oliver Cadman - Academy Team Lead 🎹

  • Hi All,

    Please note the following support call cancellations for this week (11th August - 15th August 2025):

    • Friday,  15th August 2025:
      • 8:00 AM – DEA/SEA
      • 2:30 PM – DEA

    All other support calls will continue as scheduled.

    We apologies for any inconvenience this may cause. In the meantime, feel free to reach out via the Community platform, and we’ll be happy to assist you there or in the next available support call.

    Best regards,
    Rupali Pandit – Academy Team Lead 👩‍💻

  • Hello all,

    ***Amendment to the post above***

    Due to an increase in capacity, tomorrow's support calls (15th August) for the Data/Scoring Engineer Academies will be taking place at 08:00 (DEA and SEA) and 14:30 BST (DEA only). Looking forward to seeing you there!

    Kind regards,

    Oliver Cadman - Academy Team Lead 🎹

  • Hi All,

    Scoring Engineer Academy support call scheduled for Friday 22nd August 20205 at  2:30 pm GMT is cancelled.

    All other calls will be scheduled as normal.

    We apologise for any inconvenience and are ready to support you via the Community platform or on the next support call.

    Rupali Pandit - Academy Team Lead 🤠

  • Hello all, 

    Due to unforeseen circumstances, today's Scoring Support call on the 4th September has to be cancelled. The next support call will take place at 14:30 BST on Friday 5th September. We apologise for any inconvenience caused.

    Kind regards

    Oliver