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πŸ“… Support Call Availability & Cancellations

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Nida
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1 year ago

This post will have the latest information on Quantexa Academy Support Calls. The Academy Team will update this post to inform you of any cancellations for the week.

To ensure you are up-to-date on the schedule, we recommend bookmarking this post so you receive a notification informing you of the updates. To bookmark a post, select the bell+ icon in the top right-hand corner of the page as seen below: 

Figure 1: An image showing how to select the bookmark button.

Figure 1

🚫Support Call Cancellations 🚫

Below support calls are cancelled due to limited staff availability:

  • Tuesday 15th September  - 08:00AM GMT: DEA & DEA
  • Tuesday 16th September - 14:30 GMT: SEA
  • Wednesday 17th September - 16:00 GMT: DEA & SEA
  • Friday 19th September - 08:00AM GMT: DEA & SEA

All other support calls will resume as normal, if you have any questions outside of the support calls please ask them on the Academy Q&A topic !

Bank Holidays

Support calls will not be run on any UK Bank Holidays, which include: 

  • New Year's Day (1st January)
  • Good Friday
  • Easter Monday
  • Early May Bank Holiday (First weekend of May)
  • Spring Bank Holiday (25th May)
  • Summer Bank Holiday (31st August)
  • Christmas Day (25th December)
  • Boxing Day (26th December)

Support Call Schedule:

General Support Sessions (DEA & SEA):

  • Monday: 2:30 – 3:30 PM (UK time)
  • Tuesday, Friday: 8:00 – 9:00 AM (UK time)
  • Wednesday: 4:00 – 5:00 PM (UK time)
  • Thursday: 6:00 – 7:00 AM (UK time)

Additional Sessions:

Scoring Engineer Academy (SEA):

  • Tuesday: 2:30 – 3:00 PM (UK time)

πŸ””Reminder: These Support calls are run for live Academy learners only. Certified engineers are not suggested to join these support calls.

Updated 30 days ago
Version 19.0

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