Known Issue: HTTP 500 Errors When Uploading Data Sources

Harry_Budd
Harry_Budd Posts: 38 QUANTEXA TEAM
in Quantexa Unify Service Health

Summary

We are aware of an issue where users may encounter an HTTP 500 error when attempting to upload data sources to their projects.

Issue Details

  • Impact: Users may experience failure in uploading data sources.
  • Error Message: HTTP 500 Internal Server Error.

Workaround

If you encounter this error, please try the following steps:

  1. Retry the upload: In most cases, retrying the upload resolves the issue.
  2. Create a new project: If the error persists after multiple attempts, consider creating a new project and re-uploading the data source.

We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.

Next Steps

Our team is actively investigating the root cause and will provide an update as soon as a permanent fix is available. For further assistance, please contact our support team.

Thank you for your understanding.

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